Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/labels.rb

@@ -0,0 +1,8 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :label do
+    account
+    sequence(:title) { |n| "Label_#{n}" }
+  end
+end