Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/integrations/hooks.rb

@@ -0,0 +1,52 @@
+FactoryBot.define do
+  factory :integrations_hook, class: 'Integrations::Hook' do
+    app_id { 'slack' }
+    account
+    settings { { test: 'test' } }
+    status { Integrations::Hook.statuses['enabled'] }
+    access_token { SecureRandom.hex }
+    reference_id { SecureRandom.hex }
+
+    trait :dialogflow do
+      app_id { 'dialogflow' }
+      settings { { project_id: 'test', credentials: {}, region: 'global' } }
+    end
+
+    trait :dyte do
+      app_id { 'dyte' }
+      settings { { api_key: 'api_key', organization_id: 'org_id' } }
+    end
+
+    trait :google_translate do
+      app_id { 'google_translate' }
+      settings { { project_id: 'test', credentials: {} } }
+    end
+
+    trait :openai do
+      app_id { 'openai' }
+      settings { { api_key: 'api_key' } }
+    end
+
+    trait :linear do
+      app_id { 'linear' }
+      access_token { SecureRandom.hex }
+    end
+
+    trait :shopify do
+      app_id { 'shopify' }
+      access_token { SecureRandom.hex }
+      reference_id { 'test-store.myshopify.com' }
+    end
+
+    trait :leadsquared do
+      app_id { 'leadsquared' }
+      settings do
+        {
+          'access_key' => SecureRandom.hex,
+          'secret_key' => SecureRandom.hex,
+          'endpoint_url' => 'https://api.leadsquared.com/'
+        }
+      end
+    end
+  end
+end