Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/inboxes.rb

@@ -0,0 +1,18 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :inbox do
+    account
+    channel { FactoryBot.build(:channel_widget, account: account) }
+    name { 'Inbox' }
+
+    after(:create) do |inbox|
+      inbox.channel.save!
+    end
+
+    trait :with_email do
+      channel { FactoryBot.build(:channel_email, account: account) }
+      name { 'Email Inbox' }
+    end
+  end
+end