Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/inbox_members.rb

@@ -0,0 +1,8 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :inbox_member do
+    user { create(:user, :with_avatar) }
+    inbox
+  end
+end