Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/facebook_message/incoming_fb_text_message.rb

@@ -0,0 +1,48 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :incoming_fb_text_message, class: Hash do
+    messaging do
+      { sender: { id: '3383290475046708' },
+        recipient: { id: '117172741761305' },
+        message: { mid: 'm_KXGKDUpO6xbVdAmZFBVpzU1AhKVJdAIUnUH4cwkvb_K3iZsWhowDRyJ_DcowEpJjncaBwdCIoRrixvCbbO1PcA', text: 'facebook message' } }
+    end
+
+    initialize_with { attributes }
+  end
+
+  factory :mocked_message_text, class: Hash do
+    transient do
+      sender_id { '3383290475046708' }
+    end
+
+    initialize_with do
+      { messaging: { sender: { id: sender_id },
+                     recipient: { id: '117172741761305' },
+                     message: { mid: 'm_KXGKDUpO6xbVdAmZFBVpzU1AhKVJdAIUnUH4cwkvb_K3iZsWhowDRyJ_DcowEpJjncaBwdCIoRrixvCbbO1PcA',
+                                text: 'facebook message' } } }
+    end
+
+    # initialize_with { attributes }
+  end
+
+  factory :message_deliveries, class: Hash do
+    messaging do
+      { sender: { id: '3383290475046708' },
+        recipient: { id: '117172741761305' },
+        delivery: { watermark: '1648581633369' } }
+    end
+
+    initialize_with { attributes }
+  end
+
+  factory :message_reads, class: Hash do
+    messaging do
+      { sender: { id: '3383290475046708' },
+        recipient: { id: '117172741761305' },
+        read: { watermark: '1648581633369' } }
+    end
+
+    initialize_with { attributes }
+  end
+end