Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/custom_roles.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :custom_role do
+    account
+    name { Faker::Name.name }
+    description { Faker::Lorem.sentence }
+    permissions { CustomRole::PERMISSIONS.sample(SecureRandom.random_number(1..4)) }
+  end
+end