Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/contacts.rb

@@ -0,0 +1,20 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :contact do
+    sequence(:name) { |n| "Contact #{n}" }
+    account
+
+    trait :with_avatar do
+      avatar { fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png') }
+    end
+
+    trait :with_email do
+      sequence(:email) { |n| "contact-#{n}@example.com" }
+    end
+
+    trait :with_phone_number do
+      phone_number { Faker::PhoneNumber.cell_phone_in_e164 }
+    end
+  end
+end