Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/clearbit_response.rb

@@ -0,0 +1,29 @@
+# spec/factories/response_bodies.rb
+FactoryBot.define do
+  factory :clearbit_combined_response, class: Hash do
+    skip_create
+
+    initialize_with do
+      {
+        'person' => {
+          'name' => {
+            'fullName' => 'John Doe'
+          },
+          'avatar' => 'https://example.com/avatar.png'
+        },
+        'company' => {
+          'name' => 'Doe Inc.',
+          'timeZone' => 'Asia/Kolkata',
+          'category' => {
+            'sector' => 'Technology',
+            'industryGroup' => 'Software',
+            'industry' => 'Software'
+          },
+          'metrics' => {
+            'employees' => '1-10'
+          }
+        }
+      }.to_json
+    end
+  end
+end