Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/channel/twitter_profiles.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_twitter_profile, class: 'Channel::TwitterProfile' do
+    twitter_access_token { SecureRandom.uuid }
+    twitter_access_token_secret { SecureRandom.uuid }
+    profile_id { SecureRandom.uuid }
+    account
+  end
+end