Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/channel/twilio_sms.rb

@@ -0,0 +1,21 @@
+FactoryBot.define do
+  factory :channel_twilio_sms, class: 'Channel::TwilioSms' do
+    auth_token { SecureRandom.uuid }
+    account_sid { SecureRandom.uuid }
+    messaging_service_sid { "MG#{Faker::Number.hexadecimal(digits: 32)}" }
+    medium { :sms }
+    account
+    after(:build) do |channel|
+      channel.inbox ||= create(:inbox, account: channel.account)
+    end
+
+    trait :with_phone_number do
+      sequence(:phone_number) { |n| "+123456789#{n}1" }
+      messaging_service_sid { nil }
+    end
+
+    trait :whatsapp do
+      medium { :whatsapp }
+    end
+  end
+end