Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/channel/channel_widget.rb

@@ -0,0 +1,12 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_widget, class: 'Channel::WebWidget' do
+    sequence(:website_url) { |n| "https://example-#{n}.com" }
+    sequence(:widget_color, &:to_s)
+    account
+    after(:create) do |channel_widget|
+      create(:inbox, channel: channel_widget, account: channel_widget.account)
+    end
+  end
+end