Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/channel/channel_tiktok.rb

@@ -0,0 +1,16 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_tiktok, class: 'Channel::Tiktok' do
+    account
+    business_id { SecureRandom.hex(16) }
+    access_token { SecureRandom.hex(32) }
+    refresh_token { SecureRandom.hex(32) }
+    expires_at { 1.day.from_now }
+    refresh_token_expires_at { 30.days.from_now }
+
+    after(:create) do |channel|
+      create(:inbox, channel: channel, account: channel.account)
+    end
+  end
+end