Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/channel/channel_email.rb

@@ -0,0 +1,38 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_email, class: 'Channel::Email' do
+    sequence(:email) { |n| "care-#{n}@example.com" }
+    sequence(:forward_to_email) { |n| "forward-#{n}@chatwoot.com" }
+    account
+    after(:create) do |channel_email|
+      create(:inbox, channel: channel_email, account: channel_email.account)
+    end
+
+    trait :microsoft_email do
+      imap_enabled { true }
+      imap_address { 'outlook.office365.com' }
+      imap_port { 993 }
+      imap_login { 'email@example.com' }
+      imap_password { '' }
+      imap_enable_ssl { true }
+      provider_config do
+        {
+          expires_on: Time.zone.now + 3600,
+          access_token: SecureRandom.hex,
+          refresh_token: SecureRandom.hex
+        }
+      end
+      provider { 'microsoft' }
+    end
+
+    trait :imap_email do
+      imap_enabled { true }
+      imap_address { 'imap.gmail.com' }
+      imap_port { 993 }
+      imap_login { 'email@example.com' }
+      imap_password { 'random-password' }
+      imap_enable_ssl { true }
+    end
+  end
+end