Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/captain/copilot_message.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :captain_copilot_message, class: 'CopilotMessage' do
+    account
+    copilot_thread { association :captain_copilot_thread }
+    message { { content: 'This is a test message' } }
+    message_type { 0 }
+  end
+end