Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/captain/assistant.rb

@@ -0,0 +1,7 @@
+FactoryBot.define do
+  factory :captain_assistant, class: 'Captain::Assistant' do
+    sequence(:name) { |n| "Assistant #{n}" }
+    description { 'Test description' }
+    association :account
+  end
+end

research/chatwoot/spec/factories/captain/assistant_response.rb

@@ -0,0 +1,13 @@
+FactoryBot.define do
+  factory :captain_assistant_response, class: 'Captain::AssistantResponse' do
+    association :assistant, factory: :captain_assistant
+    association :account
+    sequence(:question) { |n| "Test question #{n}?" }
+    sequence(:answer) { |n| "Test answer #{n}" }
+    embedding { Array.new(1536) { rand(-1.0..1.0) } }
+
+    trait :with_document do
+      association :document, factory: :captain_document
+    end
+  end
+end

research/chatwoot/spec/factories/captain/copilot_message.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :captain_copilot_message, class: 'CopilotMessage' do
+    account
+    copilot_thread { association :captain_copilot_thread }
+    message { { content: 'This is a test message' } }
+    message_type { 0 }
+  end
+end

research/chatwoot/spec/factories/captain/copilot_thread.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :captain_copilot_thread, class: 'CopilotThread' do
+    account
+    user
+    title { Faker::Lorem.sentence }
+    assistant { create(:captain_assistant, account: account) }
+  end
+end

research/chatwoot/spec/factories/captain/custom_tool.rb

@@ -0,0 +1,51 @@
+FactoryBot.define do
+  factory :captain_custom_tool, class: 'Captain::CustomTool' do
+    sequence(:title) { |n| "Custom Tool #{n}" }
+    description { 'A custom HTTP tool for external API integration' }
+    endpoint_url { 'https://api.example.com/endpoint' }
+    http_method { 'GET' }
+    auth_type { 'none' }
+    auth_config { {} }
+    param_schema { [] }
+    enabled { true }
+    association :account
+
+    trait :with_post do
+      http_method { 'POST' }
+      request_template { '{ "key": "{{ value }}" }' }
+    end
+
+    trait :with_bearer_auth do
+      auth_type { 'bearer' }
+      auth_config { { token: 'test_bearer_token_123' } }
+    end
+
+    trait :with_basic_auth do
+      auth_type { 'basic' }
+      auth_config { { username: 'test_user', password: 'test_pass' } }
+    end
+
+    trait :with_api_key do
+      auth_type { 'api_key' }
+      auth_config { { key: 'test_api_key', location: 'header', name: 'X-API-Key' } }
+    end
+
+    trait :with_templates do
+      request_template { '{ "order_id": "{{ order_id }}", "source": "chatwoot" }' }
+      response_template { 'Order status: {{ response.status }}' }
+    end
+
+    trait :with_params do
+      param_schema do
+        [
+          { 'name' => 'order_id', 'type' => 'string', 'description' => 'The order ID', 'required' => true },
+          { 'name' => 'include_details', 'type' => 'boolean', 'description' => 'Include order details', 'required' => false }
+        ]
+      end
+    end
+
+    trait :disabled do
+      enabled { false }
+    end
+  end
+end

research/chatwoot/spec/factories/captain/document.rb

@@ -0,0 +1,9 @@
+FactoryBot.define do
+  factory :captain_document, class: 'Captain::Document' do
+    name { Faker::File.file_name }
+    external_link { Faker::Internet.unique.url }
+    content { Faker::Lorem.paragraphs.join("\n\n") }
+    association :assistant, factory: :captain_assistant
+    association :account
+  end
+end

research/chatwoot/spec/factories/captain/inbox.rb

@@ -0,0 +1,6 @@
+FactoryBot.define do
+  factory :captain_inbox, class: 'CaptainInbox' do
+    association :captain_assistant, factory: :captain_assistant
+    association :inbox
+  end
+end

research/chatwoot/spec/factories/captain/scenario.rb

@@ -0,0 +1,11 @@
+FactoryBot.define do
+  factory :captain_scenario, class: 'Captain::Scenario' do
+    sequence(:title) { |n| "Scenario #{n}" }
+    description { 'Test scenario description' }
+    instruction { 'Test scenario instruction for the assistant to follow' }
+    tools { [] }
+    enabled { true }
+    association :assistant, factory: :captain_assistant
+    association :account
+  end
+end