Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/bot_message/bot_message_card.rb

@@ -0,0 +1,22 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :bot_message_card, class: Hash do
+    title { Faker::Book.name }
+    description { Faker::Movie.quote }
+    media_url { 'https://chatwoot-assets.local/sample.png' }
+    actions do
+      [{
+        text: 'Select',
+        type: 'postback',
+        payload: 'TACOS'
+      }, {
+        text: 'More info',
+        type: 'link',
+        uri: 'http://example.org'
+      }]
+    end
+
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/bot_message/bot_message_select.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :bot_message_select, class: Hash do
+    title { Faker::Book.name }
+    value { Faker::Book.name }
+
+    initialize_with { attributes }
+  end
+end