Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/automation_rules.rb

@@ -0,0 +1,20 @@
+FactoryBot.define do
+  factory :automation_rule do
+    account
+    name { 'Test Automation Rule' }
+    event_name { 'conversation_status_changed' }
+    conditions { [{ 'values': ['resolved'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }] }
+    actions do
+      [
+        {
+          'action_name' => 'send_email_to_team', 'action_params' => {
+            'message' => 'Please pay attention to this conversation, its from high priority customer', 'team_ids' => [1]
+          }
+        },
+        { 'action_name' => 'assign_team', 'action_params' => [1] },
+        { 'action_name' => 'add_label', 'action_params' => %w[support priority_customer] },
+        { 'action_name' => 'assign_agent', 'action_params' => [1, 2, 3, 4] }
+      ]
+    end
+  end
+end