Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/assignment_policies.rb

@@ -0,0 +1,12 @@
+FactoryBot.define do
+  factory :assignment_policy do
+    account
+    sequence(:name) { |n| "Assignment Policy #{n}" }
+    description { 'Test assignment policy description' }
+    assignment_order { 0 }
+    conversation_priority { 0 }
+    fair_distribution_limit { 10 }
+    fair_distribution_window { 3600 }
+    enabled { true }
+  end
+end