Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/articles.rb

@@ -0,0 +1,14 @@
+FactoryBot.define do
+  factory :article, class: 'Article' do
+    account
+    category { nil }
+    portal
+    locale { 'en' }
+    association :author, factory: :user
+    title { "#{Faker::Movie.title} #{SecureRandom.hex}" }
+    content { 'MyText' }
+    description { 'MyDescrption' }
+    status { :published }
+    views { 0 }
+  end
+end