Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/agent_bots.rb

@@ -0,0 +1,17 @@
+FactoryBot.define do
+  factory :agent_bot do
+    name { 'MyString' }
+    description { 'MyString' }
+    outgoing_url { 'localhost' }
+    bot_config { {} }
+    bot_type { 'webhook' }
+
+    trait :skip_validate do
+      to_create { |instance| instance.save(validate: false) }
+    end
+
+    trait :with_avatar do
+      avatar { fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png') }
+    end
+  end
+end