Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/account_saml_settings.rb

@@ -0,0 +1,31 @@
+FactoryBot.define do
+  factory :account_saml_settings do
+    account
+    sso_url { 'https://idp.example.com/saml/sso' }
+    certificate do
+      key = OpenSSL::PKey::RSA.new(2048)
+      cert = OpenSSL::X509::Certificate.new
+      cert.version = 2
+      cert.serial = 1
+      cert.subject = OpenSSL::X509::Name.parse('/C=US/ST=Test/L=Test/O=Test/CN=test.example.com')
+      cert.issuer = cert.subject
+      cert.public_key = key.public_key
+      cert.not_before = Time.zone.now
+      cert.not_after = cert.not_before + (365 * 24 * 60 * 60)
+      cert.sign(key, OpenSSL::Digest.new('SHA256'))
+      cert.to_pem
+    end
+    idp_entity_id { 'https://idp.example.com/saml/metadata' }
+    role_mappings { {} }
+
+    trait :with_role_mappings do
+      role_mappings do
+        {
+          'Administrators' => { 'role' => 1 },
+          'Agents' => { 'role' => 0 },
+          'Custom-Team' => { 'custom_role_id' => 5 }
+        }
+      end
+    end
+  end
+end

research/chatwoot/spec/factories/account_users.rb

@@ -0,0 +1,9 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :account_user do
+    account
+    user
+    role { 'agent' }
+  end
+end

research/chatwoot/spec/factories/accounts.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :account do
+    sequence(:name) { |n| "Account #{n}" }
+    status { 'active' }
+    domain { 'test.com' }
+    support_email { 'support@test.com' }
+  end
+end

research/chatwoot/spec/factories/agent_bot_inboxes.rb

@@ -0,0 +1,7 @@
+FactoryBot.define do
+  factory :agent_bot_inbox do
+    inbox
+    agent_bot
+    status { 'active' }
+  end
+end

research/chatwoot/spec/factories/agent_bots.rb

@@ -0,0 +1,17 @@
+FactoryBot.define do
+  factory :agent_bot do
+    name { 'MyString' }
+    description { 'MyString' }
+    outgoing_url { 'localhost' }
+    bot_config { {} }
+    bot_type { 'webhook' }
+
+    trait :skip_validate do
+      to_create { |instance| instance.save(validate: false) }
+    end
+
+    trait :with_avatar do
+      avatar { fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png') }
+    end
+  end
+end

research/chatwoot/spec/factories/agent_capacity_policies.rb

@@ -0,0 +1,21 @@
+FactoryBot.define do
+  factory :agent_capacity_policy do
+    account
+    sequence(:name) { |n| "Agent Capacity Policy #{n}" }
+    description { 'Test agent capacity policy' }
+    exclusion_rules { {} }
+
+    trait :with_overall_capacity do
+      exclusion_rules { { 'overall_capacity' => 10 } }
+    end
+
+    trait :with_time_exclusions do
+      exclusion_rules do
+        {
+          'hours' => [0, 1, 2, 3, 4, 5],
+          'days' => %w[saturday sunday]
+        }
+      end
+    end
+  end
+end

research/chatwoot/spec/factories/applied_slas.rb

@@ -0,0 +1,11 @@
+FactoryBot.define do
+  factory :applied_sla do
+    sla_policy
+    conversation
+    sla_status { 'active' }
+
+    after(:build) do |applied_sla|
+      applied_sla.account ||= applied_sla.conversation&.account || create(:account)
+    end
+  end
+end

research/chatwoot/spec/factories/articles.rb

@@ -0,0 +1,14 @@
+FactoryBot.define do
+  factory :article, class: 'Article' do
+    account
+    category { nil }
+    portal
+    locale { 'en' }
+    association :author, factory: :user
+    title { "#{Faker::Movie.title} #{SecureRandom.hex}" }
+    content { 'MyText' }
+    description { 'MyDescrption' }
+    status { :published }
+    views { 0 }
+  end
+end

research/chatwoot/spec/factories/assignment_policies.rb

@@ -0,0 +1,12 @@
+FactoryBot.define do
+  factory :assignment_policy do
+    account
+    sequence(:name) { |n| "Assignment Policy #{n}" }
+    description { 'Test assignment policy description' }
+    assignment_order { 0 }
+    conversation_priority { 0 }
+    fair_distribution_limit { 10 }
+    fair_distribution_window { 3600 }
+    enabled { true }
+  end
+end

research/chatwoot/spec/factories/automation_rules.rb

@@ -0,0 +1,20 @@
+FactoryBot.define do
+  factory :automation_rule do
+    account
+    name { 'Test Automation Rule' }
+    event_name { 'conversation_status_changed' }
+    conditions { [{ 'values': ['resolved'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }] }
+    actions do
+      [
+        {
+          'action_name' => 'send_email_to_team', 'action_params' => {
+            'message' => 'Please pay attention to this conversation, its from high priority customer', 'team_ids' => [1]
+          }
+        },
+        { 'action_name' => 'assign_team', 'action_params' => [1] },
+        { 'action_name' => 'add_label', 'action_params' => %w[support priority_customer] },
+        { 'action_name' => 'assign_agent', 'action_params' => [1, 2, 3, 4] }
+      ]
+    end
+  end
+end

research/chatwoot/spec/factories/bot_message/bot_message_card.rb

@@ -0,0 +1,22 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :bot_message_card, class: Hash do
+    title { Faker::Book.name }
+    description { Faker::Movie.quote }
+    media_url { 'https://chatwoot-assets.local/sample.png' }
+    actions do
+      [{
+        text: 'Select',
+        type: 'postback',
+        payload: 'TACOS'
+      }, {
+        text: 'More info',
+        type: 'link',
+        uri: 'http://example.org'
+      }]
+    end
+
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/bot_message/bot_message_select.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :bot_message_select, class: Hash do
+    title { Faker::Book.name }
+    value { Faker::Book.name }
+
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/campaigns.rb

@@ -0,0 +1,33 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :campaign do
+    sequence(:title) { |n| "Campaign #{n}" }
+    sequence(:message) { |n| "Campaign message #{n}" }
+    after(:build) do |campaign|
+      campaign.account ||= create(:account)
+      campaign.inbox ||= create(
+        :inbox,
+        account: campaign.account,
+        channel: create(:channel_widget, account: campaign.account)
+      )
+    end
+
+    trait :whatsapp do
+      after(:build) do |campaign|
+        campaign.inbox = create(
+          :inbox,
+          account: campaign.account,
+          channel: create(:channel_whatsapp, account: campaign.account)
+        )
+        campaign.template_params = {
+          'name' => 'ticket_status_updated',
+          'namespace' => '23423423_2342423_324234234_2343224',
+          'category' => 'UTILITY',
+          'language' => 'en',
+          'processed_params' => { 'name' => 'John', 'ticket_id' => '2332' }
+        }
+      end
+    end
+  end
+end

research/chatwoot/spec/factories/canned_responses.rb

@@ -0,0 +1,9 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :canned_response do
+    content { 'Content' }
+    sequence(:short_code) { |n| "CODE#{n}" }
+    account
+  end
+end

research/chatwoot/spec/factories/captain/assistant.rb

@@ -0,0 +1,7 @@
+FactoryBot.define do
+  factory :captain_assistant, class: 'Captain::Assistant' do
+    sequence(:name) { |n| "Assistant #{n}" }
+    description { 'Test description' }
+    association :account
+  end
+end

research/chatwoot/spec/factories/captain/assistant_response.rb

@@ -0,0 +1,13 @@
+FactoryBot.define do
+  factory :captain_assistant_response, class: 'Captain::AssistantResponse' do
+    association :assistant, factory: :captain_assistant
+    association :account
+    sequence(:question) { |n| "Test question #{n}?" }
+    sequence(:answer) { |n| "Test answer #{n}" }
+    embedding { Array.new(1536) { rand(-1.0..1.0) } }
+
+    trait :with_document do
+      association :document, factory: :captain_document
+    end
+  end
+end

research/chatwoot/spec/factories/captain/copilot_message.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :captain_copilot_message, class: 'CopilotMessage' do
+    account
+    copilot_thread { association :captain_copilot_thread }
+    message { { content: 'This is a test message' } }
+    message_type { 0 }
+  end
+end

research/chatwoot/spec/factories/captain/copilot_thread.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :captain_copilot_thread, class: 'CopilotThread' do
+    account
+    user
+    title { Faker::Lorem.sentence }
+    assistant { create(:captain_assistant, account: account) }
+  end
+end

research/chatwoot/spec/factories/captain/custom_tool.rb

@@ -0,0 +1,51 @@
+FactoryBot.define do
+  factory :captain_custom_tool, class: 'Captain::CustomTool' do
+    sequence(:title) { |n| "Custom Tool #{n}" }
+    description { 'A custom HTTP tool for external API integration' }
+    endpoint_url { 'https://api.example.com/endpoint' }
+    http_method { 'GET' }
+    auth_type { 'none' }
+    auth_config { {} }
+    param_schema { [] }
+    enabled { true }
+    association :account
+
+    trait :with_post do
+      http_method { 'POST' }
+      request_template { '{ "key": "{{ value }}" }' }
+    end
+
+    trait :with_bearer_auth do
+      auth_type { 'bearer' }
+      auth_config { { token: 'test_bearer_token_123' } }
+    end
+
+    trait :with_basic_auth do
+      auth_type { 'basic' }
+      auth_config { { username: 'test_user', password: 'test_pass' } }
+    end
+
+    trait :with_api_key do
+      auth_type { 'api_key' }
+      auth_config { { key: 'test_api_key', location: 'header', name: 'X-API-Key' } }
+    end
+
+    trait :with_templates do
+      request_template { '{ "order_id": "{{ order_id }}", "source": "chatwoot" }' }
+      response_template { 'Order status: {{ response.status }}' }
+    end
+
+    trait :with_params do
+      param_schema do
+        [
+          { 'name' => 'order_id', 'type' => 'string', 'description' => 'The order ID', 'required' => true },
+          { 'name' => 'include_details', 'type' => 'boolean', 'description' => 'Include order details', 'required' => false }
+        ]
+      end
+    end
+
+    trait :disabled do
+      enabled { false }
+    end
+  end
+end

research/chatwoot/spec/factories/captain/document.rb

@@ -0,0 +1,9 @@
+FactoryBot.define do
+  factory :captain_document, class: 'Captain::Document' do
+    name { Faker::File.file_name }
+    external_link { Faker::Internet.unique.url }
+    content { Faker::Lorem.paragraphs.join("\n\n") }
+    association :assistant, factory: :captain_assistant
+    association :account
+  end
+end

research/chatwoot/spec/factories/captain/inbox.rb

@@ -0,0 +1,6 @@
+FactoryBot.define do
+  factory :captain_inbox, class: 'CaptainInbox' do
+    association :captain_assistant, factory: :captain_assistant
+    association :inbox
+  end
+end

research/chatwoot/spec/factories/captain/scenario.rb

@@ -0,0 +1,11 @@
+FactoryBot.define do
+  factory :captain_scenario, class: 'Captain::Scenario' do
+    sequence(:title) { |n| "Scenario #{n}" }
+    description { 'Test scenario description' }
+    instruction { 'Test scenario instruction for the assistant to follow' }
+    tools { [] }
+    enabled { true }
+    association :assistant, factory: :captain_assistant
+    association :account
+  end
+end

research/chatwoot/spec/factories/categories.rb

@@ -0,0 +1,13 @@
+FactoryBot.define do
+  factory :category, class: 'Category' do
+    portal
+    name { 'MyString' }
+    description { 'MyText' }
+    position { 1 }
+    slug { name.parameterize }
+
+    after(:build) do |category|
+      category.account ||= category.portal.account
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_api.rb

@@ -0,0 +1,9 @@
+FactoryBot.define do
+  factory :channel_api, class: 'Channel::Api' do
+    webhook_url { 'http://example.com' }
+    account
+    after(:create) do |channel_api|
+      create(:inbox, channel: channel_api, account: channel_api.account)
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_email.rb

@@ -0,0 +1,38 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_email, class: 'Channel::Email' do
+    sequence(:email) { |n| "care-#{n}@example.com" }
+    sequence(:forward_to_email) { |n| "forward-#{n}@chatwoot.com" }
+    account
+    after(:create) do |channel_email|
+      create(:inbox, channel: channel_email, account: channel_email.account)
+    end
+
+    trait :microsoft_email do
+      imap_enabled { true }
+      imap_address { 'outlook.office365.com' }
+      imap_port { 993 }
+      imap_login { 'email@example.com' }
+      imap_password { '' }
+      imap_enable_ssl { true }
+      provider_config do
+        {
+          expires_on: Time.zone.now + 3600,
+          access_token: SecureRandom.hex,
+          refresh_token: SecureRandom.hex
+        }
+      end
+      provider { 'microsoft' }
+    end
+
+    trait :imap_email do
+      imap_enabled { true }
+      imap_address { 'imap.gmail.com' }
+      imap_port { 993 }
+      imap_login { 'email@example.com' }
+      imap_password { 'random-password' }
+      imap_enable_ssl { true }
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_instagram.rb

@@ -0,0 +1,28 @@
+FactoryBot.define do
+  factory :channel_instagram, class: 'Channel::Instagram' do
+    account
+    access_token { SecureRandom.hex(32) }
+    instagram_id { SecureRandom.hex(16) }
+    expires_at { 60.days.from_now }
+    updated_at { 25.hours.ago }
+
+    before :create do |channel|
+      WebMock::API.stub_request(:post, "https://graph.instagram.com/v22.0/#{channel.instagram_id}/subscribed_apps")
+                  .with(query: {
+                          access_token: channel.access_token,
+                          subscribed_fields: %w[messages message_reactions messaging_seen]
+                        })
+                  .to_return(status: 200, body: '', headers: {})
+
+      WebMock::API.stub_request(:delete, "https://graph.instagram.com/v22.0/#{channel.instagram_id}/subscribed_apps")
+                  .with(query: {
+                          access_token: channel.access_token
+                        })
+                  .to_return(status: 200, body: '', headers: {})
+    end
+
+    after(:create) do |channel|
+      create(:inbox, channel: channel, account: channel.account)
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_line.rb

@@ -0,0 +1,11 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_line, class: 'Channel::Line' do
+    line_channel_id { SecureRandom.uuid }
+    line_channel_secret { SecureRandom.uuid }
+    line_channel_token { SecureRandom.uuid }
+    inbox
+    account
+  end
+end

research/chatwoot/spec/factories/channel/channel_sms.rb

@@ -0,0 +1,16 @@
+FactoryBot.define do
+  factory :channel_sms, class: 'Channel::Sms' do
+    sequence(:phone_number) { |n| "+123456789#{n}1" }
+    account
+    provider_config do
+      { 'account_id' => '1',
+        'application_id' => '1',
+        'api_key' => '1',
+        'api_secret' => '1' }
+    end
+
+    after(:create) do |channel_sms|
+      create(:inbox, channel: channel_sms, account: channel_sms.account)
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_telegram.rb

@@ -0,0 +1,16 @@
+FactoryBot.define do
+  factory :channel_telegram, class: 'Channel::Telegram' do
+    bot_token { '2324234324' }
+    account
+
+    before(:create) do |channel_telegram|
+      # we are skipping some of the validation methods
+      channel_telegram.define_singleton_method(:ensure_valid_bot_token) { nil }
+      channel_telegram.define_singleton_method(:setup_telegram_webhook) { nil }
+    end
+
+    after(:create) do |channel_telegram|
+      create(:inbox, channel: channel_telegram, account: channel_telegram.account)
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_tiktok.rb

@@ -0,0 +1,16 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_tiktok, class: 'Channel::Tiktok' do
+    account
+    business_id { SecureRandom.hex(16) }
+    access_token { SecureRandom.hex(32) }
+    refresh_token { SecureRandom.hex(32) }
+    expires_at { 1.day.from_now }
+    refresh_token_expires_at { 30.days.from_now }
+
+    after(:create) do |channel|
+      create(:inbox, channel: channel, account: channel.account)
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_voice.rb

@@ -0,0 +1,21 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_voice, class: 'Channel::Voice' do
+    sequence(:phone_number) { |n| "+155512345#{n.to_s.rjust(2, '0')}" }
+    provider_config do
+      {
+        account_sid: "AC#{SecureRandom.hex(16)}",
+        auth_token: SecureRandom.hex(16),
+        api_key_sid: SecureRandom.hex(8),
+        api_key_secret: SecureRandom.hex(16),
+        twiml_app_sid: "AP#{SecureRandom.hex(16)}"
+      }
+    end
+    account
+
+    after(:create) do |channel_voice|
+      create(:inbox, channel: channel_voice, account: channel_voice.account)
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_whatsapp.rb

@@ -0,0 +1,116 @@
+FactoryBot.define do
+  factory :channel_whatsapp, class: 'Channel::Whatsapp' do
+    sequence(:phone_number) { |n| "+123456789#{n}1" }
+    account
+    provider_config { { 'api_key' => 'test_key', 'phone_number_id' => 'random_id' } }
+    message_templates do
+      [{ 'name' => 'sample_shipping_confirmation',
+         'status' => 'approved',
+         'category' => 'SHIPPING_UPDATE',
+         'language' => 'id',
+         'namespace' => '2342384942_32423423_23423fdsdaf',
+         'components' =>
+                            [{ 'text' => 'Paket Anda sudah dikirim. Paket akan sampai dalam {{1}} hari kerja.', 'type' => 'BODY' },
+                             { 'text' => 'Pesan ini berasal dari bisnis yang tidak terverifikasi.', 'type' => 'FOOTER' }],
+         'rejected_reason' => 'NONE' },
+       { 'name' => 'customer_yes_no',
+         'status' => 'approved',
+         'category' => 'SHIPPING_UPDATE',
+         'language' => 'ar',
+         'namespace' => '2342384942_32423423_23423fdsdaf23',
+         'components' =>
+                            [{ 'text' => 'عميلنا العزيز الرجاء الرد على هذه الرسالة بكلمة *نعم* للرد على إستفساركم من قبل خدمة العملاء.',
+                               'type' => 'BODY' }],
+         'rejected_reason' => 'NONE' },
+       { 'name' => 'sample_shipping_confirmation',
+         'status' => 'approved',
+         'category' => 'SHIPPING_UPDATE',
+         'language' => 'en_US',
+         'namespace' => '23423423_2342423_324234234_2343224',
+         'components' =>
+         [{ 'text' => 'Your package has been shipped. It will be delivered in {{1}} business days.', 'type' => 'BODY' },
+          { 'text' => 'This message is from an unverified business.', 'type' => 'FOOTER' }],
+         'rejected_reason' => 'NONE' },
+       {
+         'name' => 'ticket_status_updated',
+         'status' => 'APPROVED',
+         'category' => 'UTILITY',
+         'language' => 'en',
+         'namespace' => '23423423_2342423_324234234_2343224',
+         'components' => [
+           { 'text' => "Hello {{name}},  Your support ticket with ID: \#{{ticket_id}} has been updated by the support agent.",
+             'type' => 'BODY',
+             'example' => { 'body_text_named_params' => [
+               { 'example' => 'John', 'param_name' => 'name' },
+               { 'example' => '2332', 'param_name' => 'ticket_id' }
+             ] } }
+         ],
+         'sub_category' => 'CUSTOM',
+         'parameter_format' => 'NAMED'
+       },
+       {
+         'name' => 'ticket_status_updated',
+         'status' => 'APPROVED',
+         'category' => 'UTILITY',
+         'language' => 'en_US',
+         'components' => [
+           { 'text' => "Hello {{last_name}},  Your support ticket with ID: \#{{ticket_id}} has been updated by the support agent.",
+             'type' => 'BODY',
+             'example' => { 'body_text_named_params' => [
+               { 'example' => 'Dale', 'param_name' => 'last_name' },
+               { 'example' => '2332', 'param_name' => 'ticket_id' }
+             ] } }
+         ],
+         'sub_category' => 'CUSTOM',
+         'parameter_format' => 'NAMED'
+       },
+       {
+         'name' => 'test_no_params_template',
+         'status' => 'APPROVED',
+         'category' => 'UTILITY',
+         'language' => 'en',
+         'namespace' => 'ed41a221_133a_4558_a1d6_192960e3aee9',
+         'id' => '9876543210987654',
+         'length' => 1,
+         'parameter_format' => 'POSITIONAL',
+         'previous_category' => 'MARKETING',
+         'sub_category' => 'CUSTOM',
+         'components' => [
+           {
+             'text' => 'Thank you for contacting us! Your request has been processed successfully. Have a great day! 🙂',
+             'type' => 'BODY'
+           }
+         ],
+         'rejected_reason' => 'NONE'
+       }]
+    end
+    message_templates_last_updated { Time.now.utc }
+
+    transient do
+      sync_templates { true }
+      validate_provider_config { true }
+    end
+
+    before(:create) do |channel_whatsapp, options|
+      # since factory already has the required message templates, we just need to bypass it getting updated
+      channel_whatsapp.define_singleton_method(:sync_templates) { nil } unless options.sync_templates
+      channel_whatsapp.define_singleton_method(:validate_provider_config) { nil } unless options.validate_provider_config
+      if channel_whatsapp.provider == 'whatsapp_cloud'
+        # Add 'source' => 'embedded_signup' to skip after_commit :setup_webhooks callback in tests
+        # The callback is for manual setup flow; embedded signup handles webhook setup explicitly
+        # Only set source if not already provided (allows tests to override)
+        default_config = {
+          'api_key' => 'test_key',
+          'phone_number_id' => '123456789',
+          'business_account_id' => '123456789'
+        }
+        default_config['source'] = 'embedded_signup' unless channel_whatsapp.provider_config.key?('source')
+        channel_whatsapp.provider_config = channel_whatsapp.provider_config.merge(default_config)
+      end
+    end
+
+    after(:create) do |channel_whatsapp|
+      create(:inbox, channel: channel_whatsapp, account: channel_whatsapp.account)
+    end
+  end
+end

research/chatwoot/spec/factories/channel/channel_widget.rb

@@ -0,0 +1,12 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_widget, class: 'Channel::WebWidget' do
+    sequence(:website_url) { |n| "https://example-#{n}.com" }
+    sequence(:widget_color, &:to_s)
+    account
+    after(:create) do |channel_widget|
+      create(:inbox, channel: channel_widget, account: channel_widget.account)
+    end
+  end
+end

research/chatwoot/spec/factories/channel/facebook_pages.rb

@@ -0,0 +1,11 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_facebook_page, class: 'Channel::FacebookPage' do
+    page_access_token { SecureRandom.uuid }
+    user_access_token { SecureRandom.uuid }
+    page_id { SecureRandom.uuid }
+    inbox
+    account
+  end
+end

research/chatwoot/spec/factories/channel/instagram_channel.rb

@@ -0,0 +1,14 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_instagram_fb_page, class: 'Channel::FacebookPage' do
+    page_access_token { SecureRandom.uuid }
+    user_access_token { SecureRandom.uuid }
+    page_id { SecureRandom.uuid }
+    account
+
+    before :create do |_channel|
+      WebMock::API.stub_request(:post, 'https://graph.facebook.com/v3.2/me/subscribed_apps')
+    end
+  end
+end

research/chatwoot/spec/factories/channel/twilio_sms.rb

@@ -0,0 +1,21 @@
+FactoryBot.define do
+  factory :channel_twilio_sms, class: 'Channel::TwilioSms' do
+    auth_token { SecureRandom.uuid }
+    account_sid { SecureRandom.uuid }
+    messaging_service_sid { "MG#{Faker::Number.hexadecimal(digits: 32)}" }
+    medium { :sms }
+    account
+    after(:build) do |channel|
+      channel.inbox ||= create(:inbox, account: channel.account)
+    end
+
+    trait :with_phone_number do
+      sequence(:phone_number) { |n| "+123456789#{n}1" }
+      messaging_service_sid { nil }
+    end
+
+    trait :whatsapp do
+      medium { :whatsapp }
+    end
+  end
+end

research/chatwoot/spec/factories/channel/twitter_profiles.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_twitter_profile, class: 'Channel::TwitterProfile' do
+    twitter_access_token { SecureRandom.uuid }
+    twitter_access_token_secret { SecureRandom.uuid }
+    profile_id { SecureRandom.uuid }
+    account
+  end
+end

research/chatwoot/spec/factories/clearbit_response.rb

@@ -0,0 +1,29 @@
+# spec/factories/response_bodies.rb
+FactoryBot.define do
+  factory :clearbit_combined_response, class: Hash do
+    skip_create
+
+    initialize_with do
+      {
+        'person' => {
+          'name' => {
+            'fullName' => 'John Doe'
+          },
+          'avatar' => 'https://example.com/avatar.png'
+        },
+        'company' => {
+          'name' => 'Doe Inc.',
+          'timeZone' => 'Asia/Kolkata',
+          'category' => {
+            'sector' => 'Technology',
+            'industryGroup' => 'Software',
+            'industry' => 'Software'
+          },
+          'metrics' => {
+            'employees' => '1-10'
+          }
+        }
+      }.to_json
+    end
+  end
+end

research/chatwoot/spec/factories/companies.rb

@@ -0,0 +1,20 @@
+FactoryBot.define do
+  factory :company do
+    sequence(:name) { |n| "Company #{n}" }
+    sequence(:domain) { |n| "company#{n}.com" }
+    description { 'A sample company description' }
+    account
+
+    trait :without_domain do
+      domain { nil }
+    end
+
+    trait :with_avatar do
+      avatar { fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png') }
+    end
+
+    trait :with_long_description do
+      description { 'A' * 500 }
+    end
+  end
+end

research/chatwoot/spec/factories/contact_inbox.rb

@@ -0,0 +1,23 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :contact_inbox do
+    contact
+    inbox
+
+    after(:build) { |contact_inbox| contact_inbox.source_id ||= generate_source_id(contact_inbox) }
+  end
+end
+
+def generate_source_id(contact_inbox)
+  case contact_inbox.inbox.channel_type
+  when 'Channel::TwilioSms'
+    contact_inbox.inbox.channel.medium == 'sms' ? Faker::PhoneNumber.cell_phone_in_e164 : "whatsapp:#{Faker::PhoneNumber.cell_phone_in_e164}"
+  when 'Channel::Email'
+    "#{SecureRandom.uuid}@acme.inc"
+  when 'Channel::Whatsapp'
+    Faker::PhoneNumber.cell_phone_in_e164.delete('+')
+  else
+    SecureRandom.uuid
+  end
+end

research/chatwoot/spec/factories/contacts.rb

@@ -0,0 +1,20 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :contact do
+    sequence(:name) { |n| "Contact #{n}" }
+    account
+
+    trait :with_avatar do
+      avatar { fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png') }
+    end
+
+    trait :with_email do
+      sequence(:email) { |n| "contact-#{n}@example.com" }
+    end
+
+    trait :with_phone_number do
+      phone_number { Faker::PhoneNumber.cell_phone_in_e164 }
+    end
+  end
+end

research/chatwoot/spec/factories/conversation_participants.rb

@@ -0,0 +1,13 @@
+FactoryBot.define do
+  factory :conversation_participant do
+    conversation
+    account
+
+    before(:build) do |conversation|
+      if conversation.user.blank?
+        conversation.user = create(:user, account: conversation.account)
+        create(:inbox_member, user: conversation.user, inbox: conversation.conversation.inbox)
+      end
+    end
+  end
+end

research/chatwoot/spec/factories/conversations.rb

@@ -0,0 +1,32 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :conversation do
+    status { 'open' }
+    agent_last_seen_at { Time.current }
+    identifier { SecureRandom.hex }
+
+    after(:build) do |conversation|
+      conversation.account ||= create(:account)
+      conversation.inbox ||= create(
+        :inbox,
+        account: conversation.account,
+        channel: create(:channel_widget, account: conversation.account)
+      )
+      conversation.contact ||= create(:contact, :with_email, account: conversation.account)
+      conversation.contact_inbox ||= create(:contact_inbox, contact: conversation.contact, inbox: conversation.inbox)
+    end
+
+    trait :with_team do
+      after(:build) do |conversation|
+        conversation.team ||= create(:team, account: conversation.account)
+      end
+    end
+
+    trait :with_assignee do
+      after(:build) do |conversation|
+        conversation.assignee ||= create(:user, account: conversation.account, role: :agent)
+      end
+    end
+  end
+end

research/chatwoot/spec/factories/csat_survey_responses.rb

@@ -0,0 +1,12 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :csat_survey_response do
+    rating { 1 }
+    feedback_message { Faker::Movie.quote }
+    account
+    conversation
+    message
+    contact
+  end
+end

research/chatwoot/spec/factories/custom_attribute_definitions.rb

@@ -0,0 +1,12 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :custom_attribute_definition do
+    sequence(:attribute_display_name) { |n| "Custom Attribute Definition #{n}" }
+    sequence(:attribute_key) { |n| "custom_attribute_#{n}" }
+    attribute_display_type { 1 }
+    attribute_model { 0 }
+    default_value { nil }
+    account
+  end
+end

research/chatwoot/spec/factories/custom_filters.rb

@@ -0,0 +1,11 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :custom_filter do
+    sequence(:name) { |n| "Custom Filter #{n}" }
+    filter_type { 0 }
+    query { { labels: ['customer-support'], status: 'open' } }
+    user
+    account
+  end
+end

research/chatwoot/spec/factories/custom_roles.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :custom_role do
+    account
+    name { Faker::Name.name }
+    description { Faker::Lorem.sentence }
+    permissions { CustomRole::PERMISSIONS.sample(SecureRandom.random_number(1..4)) }
+  end
+end

research/chatwoot/spec/factories/dashboard_app.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :dashboard_app do
+    sequence(:title) { |n| "Dashboard App #{n}" }
+    content { [{ type: 'frame', url: 'https://chatwoot.com' }] }
+    user
+    account
+  end
+end

research/chatwoot/spec/factories/data_import.rb

@@ -0,0 +1,7 @@
+FactoryBot.define do
+  factory :data_import do
+    data_type { 'contacts' }
+    import_file { Rack::Test::UploadedFile.new(Rails.root.join('spec/assets/contacts.csv'), 'text/csv') }
+    account
+  end
+end

research/chatwoot/spec/factories/email_template.rb

@@ -0,0 +1,5 @@
+FactoryBot.define do
+  factory :email_template do
+    name { 'MyString' }
+  end
+end

research/chatwoot/spec/factories/facebook_message/incoming_fb_text_message.rb

@@ -0,0 +1,48 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :incoming_fb_text_message, class: Hash do
+    messaging do
+      { sender: { id: '3383290475046708' },
+        recipient: { id: '117172741761305' },
+        message: { mid: 'm_KXGKDUpO6xbVdAmZFBVpzU1AhKVJdAIUnUH4cwkvb_K3iZsWhowDRyJ_DcowEpJjncaBwdCIoRrixvCbbO1PcA', text: 'facebook message' } }
+    end
+
+    initialize_with { attributes }
+  end
+
+  factory :mocked_message_text, class: Hash do
+    transient do
+      sender_id { '3383290475046708' }
+    end
+
+    initialize_with do
+      { messaging: { sender: { id: sender_id },
+                     recipient: { id: '117172741761305' },
+                     message: { mid: 'm_KXGKDUpO6xbVdAmZFBVpzU1AhKVJdAIUnUH4cwkvb_K3iZsWhowDRyJ_DcowEpJjncaBwdCIoRrixvCbbO1PcA',
+                                text: 'facebook message' } } }
+    end
+
+    # initialize_with { attributes }
+  end
+
+  factory :message_deliveries, class: Hash do
+    messaging do
+      { sender: { id: '3383290475046708' },
+        recipient: { id: '117172741761305' },
+        delivery: { watermark: '1648581633369' } }
+    end
+
+    initialize_with { attributes }
+  end
+
+  factory :message_reads, class: Hash do
+    messaging do
+      { sender: { id: '3383290475046708' },
+        recipient: { id: '117172741761305' },
+        read: { watermark: '1648581633369' } }
+    end
+
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/folders.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :folder, class: 'Folder' do
+    account_id { 1 }
+    name { 'MyString' }
+    description { 'MyText' }
+    category_id { 1 }
+  end
+end

research/chatwoot/spec/factories/inbox_assignment_policies.rb

@@ -0,0 +1,6 @@
+FactoryBot.define do
+  factory :inbox_assignment_policy do
+    inbox
+    assignment_policy
+  end
+end

research/chatwoot/spec/factories/inbox_capacity_limits.rb

@@ -0,0 +1,7 @@
+FactoryBot.define do
+  factory :inbox_capacity_limit do
+    association :agent_capacity_policy, factory: :agent_capacity_policy
+    inbox
+    conversation_limit { 5 }
+  end
+end

research/chatwoot/spec/factories/inbox_members.rb

@@ -0,0 +1,8 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :inbox_member do
+    user { create(:user, :with_avatar) }
+    inbox
+  end
+end

research/chatwoot/spec/factories/inboxes.rb

@@ -0,0 +1,18 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :inbox do
+    account
+    channel { FactoryBot.build(:channel_widget, account: account) }
+    name { 'Inbox' }
+
+    after(:create) do |inbox|
+      inbox.channel.save!
+    end
+
+    trait :with_email do
+      channel { FactoryBot.build(:channel_email, account: account) }
+      name { 'Email Inbox' }
+    end
+  end
+end

research/chatwoot/spec/factories/instagram/instagram_message_create_event.rb

@@ -0,0 +1,520 @@
+FactoryBot.define do
+  factory :instagram_message_create_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-1',
+                'text': 'This is the first message from the customer'
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_message_standby_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'time': '2021-09-08T06:34:04+0000',
+          'id': ig_entry_id,
+          'standby': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-1',
+                'text': 'This is the first standby message from the customer, after 24 hours.'
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_story_reply_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-1',
+                'text': 'This is the story reply',
+                'reply_to': {
+                  'story': {
+                    'id': 'chatwoot-app-user-id-1',
+                    'url': 'https://chatwoot-assets.local/sample.png'
+                  }
+                }
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_message_reply_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:35:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-2',
+                'text': 'This is message with replyto mid',
+                'reply_to': {
+                  'mid': 'message-id-1'
+                }
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_test_text_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+    end
+    entry do
+      [
+        {
+          'time' => 1_661_141_837_537,
+          'id' => ig_entry_id,
+          'messaging' => [
+            {
+              'sender' => {
+                'id' => '12334'
+              },
+              'recipient' => {
+                'id' => '23245'
+              },
+              'timestamp' => '1527459824',
+              'message' => {
+                'mid' => 'random_mid',
+                'text' => 'random_text'
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_message_unsend_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-to-delete',
+                'is_deleted': true
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_message_attachment_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-1',
+                'attachments': [
+                  {
+                    'type': 'share',
+                    'payload': {
+                      'url': 'https://www.example.com/test.jpeg'
+                    }
+                  }
+                ]
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_shared_reel_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-1',
+                'attachments': [
+                  {
+                    'type': 'ig_reel',
+                    'payload': {
+                      'reel_video_id': '1234',
+                      'title': 'Reel title',
+                      'url': 'https://www.example.com/test.jpeg'
+                    }
+                  }
+                ]
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_story_mention_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'mention-message-id-1',
+                'attachments': [
+                  {
+                    'type': 'story_mention',
+                    'payload': {
+                      'url': 'https://www.example.com/test.jpeg'
+                    }
+                  }
+                ]
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_story_mention_event_with_echo, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-1',
+                'attachments': [
+                  {
+                    'type': 'story_mention',
+                    'payload': {
+                      'url': 'https://www.example.com/test.jpeg'
+                    }
+                  }
+                ],
+                'is_echo': true
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_ig_story_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'ig-story-message-id-1',
+                'attachments': [
+                  {
+                    'type': 'ig_story',
+                    'payload': {
+                      'story_media_id': '17949487764033669',
+                      'story_media_url': 'https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=17949487764033669&signature=test'
+                    }
+                  }
+                ]
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_ig_post_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'ig-post-message-id-1',
+                'attachments': [
+                  {
+                    'type': 'ig_post',
+                    'payload': {
+                      'ig_post_media_id': '18091626484740369',
+                      'title': 'Shared Instagram post',
+                      'url': 'https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=18091626484740369&signature=test'
+                    }
+                  }
+                ]
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_message_unsupported_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'unsupported-message-id-1',
+                'is_unsupported': true
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :messaging_seen_event, class: Hash do
+    transient do
+      ig_entry_id { SecureRandom.uuid }
+      sender_id { "Sender-id-#{SecureRandom.hex(4)}" }
+    end
+    entry do
+      [
+        {
+          'id': ig_entry_id,
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': sender_id
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'read': {
+                'mid': 'message-id-1'
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+
+  factory :instagram_test_event, class: Hash do
+    entry do
+      [
+        {
+          'id': '0',
+          'time': '2021-09-08T06:34:04+0000',
+          'changes': [
+            {
+              'field': 'messages',
+              'value': {
+                'sender': {
+                  'id': '12334'
+                },
+                'recipient': {
+                  'id': '23245'
+                },
+                'timestamp': '1527459824',
+                'message': {
+                  'mid': 'random_mid',
+                  'text': 'random_text'
+                }
+              }
+            }
+          ]
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/instagram_message/incoming_messages.rb

@@ -0,0 +1,31 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :incoming_ig_text_message, class: Hash do
+    messaging do
+      [
+        {
+          'id': 'instagram-message-id-123',
+          'time': '2021-09-08T06:34:04+0000',
+          'messaging': [
+            {
+              'sender': {
+                'id': 'Sender-id-1'
+              },
+              'recipient': {
+                'id': 'chatwoot-app-user-id-1'
+              },
+              'timestamp': '2021-09-08T06:34:04+0000',
+              'message': {
+                'mid': 'message-id-1',
+                'text': 'This is the first message from the customer'
+              }
+            }
+          ]
+        }
+      ]
+    end
+
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/installation_config.rb

@@ -0,0 +1,7 @@
+FactoryBot.define do
+  factory :installation_config do
+    name { 'xyc' }
+    value { 1.5 }
+    locked { true }
+  end
+end

research/chatwoot/spec/factories/integrations/hooks.rb

@@ -0,0 +1,52 @@
+FactoryBot.define do
+  factory :integrations_hook, class: 'Integrations::Hook' do
+    app_id { 'slack' }
+    account
+    settings { { test: 'test' } }
+    status { Integrations::Hook.statuses['enabled'] }
+    access_token { SecureRandom.hex }
+    reference_id { SecureRandom.hex }
+
+    trait :dialogflow do
+      app_id { 'dialogflow' }
+      settings { { project_id: 'test', credentials: {}, region: 'global' } }
+    end
+
+    trait :dyte do
+      app_id { 'dyte' }
+      settings { { api_key: 'api_key', organization_id: 'org_id' } }
+    end
+
+    trait :google_translate do
+      app_id { 'google_translate' }
+      settings { { project_id: 'test', credentials: {} } }
+    end
+
+    trait :openai do
+      app_id { 'openai' }
+      settings { { api_key: 'api_key' } }
+    end
+
+    trait :linear do
+      app_id { 'linear' }
+      access_token { SecureRandom.hex }
+    end
+
+    trait :shopify do
+      app_id { 'shopify' }
+      access_token { SecureRandom.hex }
+      reference_id { 'test-store.myshopify.com' }
+    end
+
+    trait :leadsquared do
+      app_id { 'leadsquared' }
+      settings do
+        {
+          'access_key' => SecureRandom.hex,
+          'secret_key' => SecureRandom.hex,
+          'endpoint_url' => 'https://api.leadsquared.com/'
+        }
+      end
+    end
+  end
+end

research/chatwoot/spec/factories/labels.rb

@@ -0,0 +1,8 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :label do
+    account
+    sequence(:title) { |n| "Label_#{n}" }
+  end
+end

research/chatwoot/spec/factories/macros.rb

@@ -0,0 +1,11 @@
+FactoryBot.define do
+  factory :macro do
+    account
+    name { 'wrong_message_actions' }
+    actions do
+      [
+        { 'action_name' => 'add_label', 'action_params' => %w[wrong_chat] }
+      ]
+    end
+  end
+end

research/chatwoot/spec/factories/mentions.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :mention do
+    mentioned_at { Time.current }
+    account
+    conversation
+    user
+  end
+end

research/chatwoot/spec/factories/messages.rb

@@ -0,0 +1,43 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :message do
+    content { 'Incoming Message' }
+    status { 'sent' }
+    message_type { 'incoming' }
+    content_type { 'text' }
+    account { create(:account) }
+
+    trait :instagram_story_mention do
+      content_attributes { { image_type: 'story_mention' } }
+      after(:build) do |message|
+        unless message.inbox.instagram?
+          message.inbox = create(:inbox, account: message.account,
+                                         channel: create(:channel_instagram_fb_page, account: message.account, instagram_id: 'instagram-123'))
+        end
+        attachment = message.attachments.new(account_id: message.account_id, file_type: :image, external_url: 'https://www.example.com/test.jpeg')
+        attachment.file.attach(io: Rails.root.join('spec/assets/avatar.png').open, filename: 'avatar.png', content_type: 'image/png')
+      end
+    end
+
+    trait :with_attachment do
+      after(:build) do |message|
+        attachment = message.attachments.new(account_id: message.account_id, file_type: :image)
+        attachment.file.attach(io: Rails.root.join('spec/assets/avatar.png').open, filename: 'avatar.png', content_type: 'image/png')
+      end
+    end
+
+    trait :bot_message do
+      message_type { 'outgoing' }
+      after(:build) do |message|
+        message.sender = nil
+      end
+    end
+
+    after(:build) do |message|
+      message.sender ||= message.outgoing? ? create(:user, account: message.account) : create(:contact, account: message.account)
+      message.inbox ||= message.conversation&.inbox || create(:inbox, account: message.account)
+      message.conversation ||= create(:conversation, account: message.account, inbox: message.inbox)
+    end
+  end
+end

research/chatwoot/spec/factories/notes.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :note do
+    content { 'Hey welcome to chatwoot' }
+    account
+    user
+    contact
+  end
+end

research/chatwoot/spec/factories/notification_subscriptions.rb

@@ -0,0 +1,18 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :notification_subscription do
+    user
+    identifier { 'test' }
+    subscription_type { 'browser_push' }
+    subscription_attributes { { endpoint: 'test', auth: 'test' } }
+
+    trait :browser_push do
+      subscription_type { 'browser_push' }
+    end
+
+    trait :fcm do
+      subscription_type { 'fcm' }
+    end
+  end
+end

research/chatwoot/spec/factories/notifications.rb

@@ -0,0 +1,20 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :notification do
+    primary_actor { create(:conversation, account: account) }
+    notification_type { 'conversation_assignment' }
+    user
+    account
+    read_at { nil }
+    snoozed_until { nil }
+  end
+
+  trait :read do
+    read_at { DateTime.now.utc - 3.days }
+  end
+
+  trait :snoozed do
+    snoozed_until { DateTime.now.utc + 3.days }
+  end
+end

research/chatwoot/spec/factories/platform_apps.rb

@@ -0,0 +1,5 @@
+FactoryBot.define do
+  factory :platform_app do
+    name { Faker::Book.name }
+  end
+end

research/chatwoot/spec/factories/platform_apps_permissibles.rb

@@ -0,0 +1,6 @@
+FactoryBot.define do
+  factory :platform_app_permissible do
+    platform_app
+    permissible { create(:user) }
+  end
+end

research/chatwoot/spec/factories/portals.rb

@@ -0,0 +1,7 @@
+FactoryBot.define do
+  factory :portal, class: 'Portal' do
+    account
+    name { Faker::Book.name }
+    slug { SecureRandom.hex }
+  end
+end

research/chatwoot/spec/factories/related_categories.rb

@@ -0,0 +1,6 @@
+FactoryBot.define do
+  factory :related_category do
+    category
+    related_category
+  end
+end

research/chatwoot/spec/factories/reporting_events.rb

@@ -0,0 +1,13 @@
+FactoryBot.define do
+  factory :reporting_event do
+    name { 'first_response' }
+    value { 1.5 }
+    value_in_business_hours { 1 }
+    account
+    inbox { association :inbox, account: account }
+    user { association :user, account: account }
+    conversation { association :conversation, account: account, inbox: inbox }
+    event_start_time { 2.hours.ago }
+    event_end_time { 1.hour.ago }
+  end
+end

research/chatwoot/spec/factories/sla_events.rb

@@ -0,0 +1,10 @@
+FactoryBot.define do
+  factory :sla_event do
+    applied_sla
+    conversation
+    event_type { 'frt' }
+    account { conversation.account }
+    inbox { conversation.inbox }
+    sla_policy { applied_sla.sla_policy }
+  end
+end

research/chatwoot/spec/factories/sla_policies.rb

@@ -0,0 +1,11 @@
+FactoryBot.define do
+  factory :sla_policy do
+    account
+    name { 'sla_1' }
+    first_response_time_threshold { 2000 }
+    description { 'SLA policy for enterprise customers' }
+    next_response_time_threshold { 1000 }
+    resolution_time_threshold { 3000 }
+    only_during_business_hours { false }
+  end
+end

research/chatwoot/spec/factories/super_admins.rb

@@ -0,0 +1,9 @@
+FactoryBot.define do
+  factory :super_admin do
+    name { Faker::Name.name }
+    email { "admin@#{SecureRandom.uuid}.com" }
+    password { 'Password1!' }
+    type { 'SuperAdmin' }
+    confirmed_at { Time.zone.now }
+  end
+end

research/chatwoot/spec/factories/team_members.rb

@@ -0,0 +1,8 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :team_member do
+    user
+    team
+  end
+end

research/chatwoot/spec/factories/teams.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :team do
+    sequence(:name) { |n| "Team #{n}" }
+    description { 'MyText' }
+    allow_auto_assign { true }
+    account
+  end
+end

research/chatwoot/spec/factories/twitter/tweet_create_event.rb

@@ -0,0 +1,48 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :tweet_create_event, class: Hash do
+    for_user_id { '1' }
+    user_has_blocked { false }
+    tweet_create_events do
+      [
+        {
+          'created_at' => 'Wed Feb 05 08:39:31 +0000 2020',
+          'id' => 1,
+          'id_str' => '1',
+          'text' => '@chatwootapp Testing a sample tweet with Twitter client',
+          'source' => '<a href="http://twitter.com/download/iphone" rel="nofollow">Twitter for iPhone</a>',
+          'truncated' => false,
+          'in_reply_to_status_id' => nil,
+          'in_reply_to_status_id_str' => nil,
+          'in_reply_to_user_id' => 1,
+          'in_reply_to_user_id_str' => '1',
+          'in_reply_to_screen_name' => 'chatwootapp',
+          'user' => {
+            'id' => 2,
+            'name' => 'SurveyJoy',
+            'screen_name' => 'surveyjoyHQ',
+            'location' => 'Bangalore',
+            'url' => 'https://surveyjoy.co?utm_source=twitter',
+            'description' => 'Delightful in-product customer satisfaction surveys',
+            'followers_count' => 21,
+            'friends_count' => 13,
+            'profile_image_url' => 'http://pbs.twimg.com/profile_images/1114792399597985792/iHc5Gmez_normal.png',
+            'profile_image_url_https' => 'https://pbs.twimg.com/profile_images/1114792399597985792/iHc5Gmez_normal.png',
+            'profile_banner_url' => 'https://pbs.twimg.com/profile_banners/1109349707783041024/1554622013'
+          },
+          'geo' => nil,
+          'coordinates' => nil,
+          'place' => nil,
+          'contributors' => nil,
+          'is_quote_status' => false,
+          'quote_count' => 0,
+          'reply_count' => 0,
+          'retweet_count' => 0,
+          'favorite_count' => 0
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/twitter/twitter_dm_image_event.rb

@@ -0,0 +1,75 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :twitter_dm_image_event, class: Hash do
+    for_user_id { '1' }
+    direct_message_events do
+      [{
+        'type' => 'message_create',
+        'id' => '123',
+        'message_create' => {
+          'target' => { 'recipient_id' => '1' },
+          'sender_id' => '2',
+          'source_app_id' => '268278',
+          'message_data' => {
+            'text' => 'Blue Bird',
+            'attachment' => {
+              'media' => {
+                'display_url' => 'pic.twitter.com/5J1WJSRCy9',
+                'expanded_url' => 'https://twitter.com/nolan_test/status/930077847535812610/photo/1',
+                'id' => 9.300778475358126e17,
+                'id_str' => '930077847535812610',
+                'indices' => [
+                  13,
+                  36
+                ],
+                'media_url' => 'http://pbs.twimg.com/media/DOhM30VVwAEpIHq.jpg',
+                'media_url_https' => 'https://pbs.twimg.com/media/DOhM30VVwAEpIHq.jpg',
+                'sizes' => {
+                  'thumb' => {
+                    'h' => 150,
+                    'resize' => 'crop',
+                    'w' => 150
+                  },
+                  'large' => {
+                    'h' => 1366,
+                    'resize' => 'fit',
+                    'w' => 2048
+                  },
+                  'medium' => {
+                    'h' => 800,
+                    'resize' => 'fit',
+                    'w' => 1200
+                  },
+                  'small' => {
+                    'h' => 454,
+                    'resize' => 'fit',
+                    'w' => 680
+                  }
+                },
+                'type' => 'photo',
+                'url' => 'https://t.co/5J1WJSRCy9'
+              }
+            }.with_indifferent_access
+          }
+        }
+      }.with_indifferent_access]
+    end
+    users do
+      {
+        '1' => {
+          id: '1',
+          name: 'person 1',
+          profile_image_url: 'https://chatwoot-assets.local/sample.png'
+        },
+        '2' => {
+          id: '1',
+          name: 'person 1',
+          profile_image_url: 'https://chatwoot-assets.local/sample.png'
+        }
+      }
+    end
+
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/twitter/twitter_message_create_event.rb

@@ -0,0 +1,37 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :twitter_message_create_event, class: Hash do
+    for_user_id { '1' }
+    direct_message_events do
+      [{
+        'type' => 'message_create',
+        'id' => '123',
+        'message_create' => {
+          :target => { 'recipient_id' => '1' },
+          'sender_id' => '2',
+          'source_app_id' => '268278',
+          'message_data' => {
+            'text' => 'Blue Bird'
+          }
+        }
+      }]
+    end
+    users do
+      {
+        '1' => {
+          id: '1',
+          name: 'person 1',
+          profile_image_url: 'https://chatwoot-assets.local/sample.png'
+        },
+        '2' => {
+          id: '1',
+          name: 'person 1',
+          profile_image_url: 'https://chatwoot-assets.local/sample.png'
+        }
+      }
+    end
+
+    initialize_with { attributes }
+  end
+end

research/chatwoot/spec/factories/users.rb

@@ -0,0 +1,36 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :user do
+    transient do
+      skip_confirmation { true }
+      role { 'agent' }
+      auto_offline { true }
+      account { nil }
+      inviter { nil }
+    end
+
+    provider { 'email' }
+    uid { SecureRandom.uuid }
+    name { Faker::Name.name }
+    display_name { Faker::Name.first_name }
+    email { display_name + "@#{SecureRandom.uuid}.com" }
+    password { 'Password1!' }
+
+    after(:build) do |user, evaluator|
+      user.skip_confirmation! if evaluator.skip_confirmation
+      if evaluator.account
+        create(:account_user, user: user, account: evaluator.account, role: evaluator.role, inviter: evaluator.inviter,
+                              auto_offline: evaluator.auto_offline)
+      end
+    end
+
+    trait :with_avatar do
+      avatar { fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png') }
+    end
+
+    trait :administrator do
+      role { 'administrator' }
+    end
+  end
+end

research/chatwoot/spec/factories/webhooks.rb

@@ -0,0 +1,20 @@
+FactoryBot.define do
+  factory :webhook do
+    account_id { 1 }
+    inbox_id { 1 }
+    url { 'https://api.chatwoot.com' }
+    name { 'My Webhook' }
+    subscriptions do
+      %w[
+        conversation_status_changed
+        conversation_updated
+        conversation_created
+        contact_created
+        contact_updated
+        message_created
+        message_updated
+        webwidget_triggered
+      ]
+    end
+  end
+end

research/chatwoot/spec/factories/working_hours.rb

@@ -0,0 +1,12 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :working_hour do
+    inbox
+    day_of_week   { 1 }
+    open_hour     { 9 }
+    open_minutes  { 0 }
+    close_hour    { 17 }
+    close_minutes { 0 }
+  end
+end