Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/enterprise/models/sla_policy_spec.rb

@@ -0,0 +1,28 @@
+require 'rails_helper'
+
+RSpec.describe SlaPolicy, type: :model do
+  include ActiveJob::TestHelper
+  let(:account) { create(:account) }
+  let(:admin) { create(:user, account: account, role: :administrator) }
+
+  describe 'validations' do
+    it { is_expected.to validate_presence_of(:name) }
+  end
+
+  describe 'associations' do
+    it { is_expected.to belong_to(:account) }
+    it { is_expected.to have_many(:conversations).dependent(:nullify) }
+  end
+
+  describe 'validates_factory' do
+    it 'creates valid sla policy object' do
+      sla_policy = create(:sla_policy)
+      expect(sla_policy.name).to eq 'sla_1'
+      expect(sla_policy.first_response_time_threshold).to eq 2000
+      expect(sla_policy.description).to eq 'SLA policy for enterprise customers'
+      expect(sla_policy.next_response_time_threshold).to eq 1000
+      expect(sla_policy.resolution_time_threshold).to eq 3000
+      expect(sla_policy.only_during_business_hours).to be false
+    end
+  end
+end