Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/enterprise/models/applied_sla_spec.rb

@@ -0,0 +1,37 @@
+require 'rails_helper'
+
+RSpec.describe AppliedSla, type: :model do
+  describe 'associations' do
+    it { is_expected.to belong_to(:sla_policy) }
+    it { is_expected.to belong_to(:account) }
+    it { is_expected.to belong_to(:conversation) }
+  end
+
+  describe 'push_event_data' do
+    it 'returns the correct hash' do
+      applied_sla = create(:applied_sla)
+      expect(applied_sla.push_event_data).to eq(
+        {
+          id: applied_sla.id,
+          sla_id: applied_sla.sla_policy_id,
+          sla_status: applied_sla.sla_status,
+          created_at: applied_sla.created_at.to_i,
+          updated_at: applied_sla.updated_at.to_i,
+          sla_description: applied_sla.sla_policy.description,
+          sla_name: applied_sla.sla_policy.name,
+          sla_first_response_time_threshold: applied_sla.sla_policy.first_response_time_threshold,
+          sla_next_response_time_threshold: applied_sla.sla_policy.next_response_time_threshold,
+          sla_only_during_business_hours: applied_sla.sla_policy.only_during_business_hours,
+          sla_resolution_time_threshold: applied_sla.sla_policy.resolution_time_threshold
+        }
+      )
+    end
+  end
+
+  describe 'validates_factory' do
+    it 'creates valid applied sla policy object' do
+      applied_sla = create(:applied_sla)
+      expect(applied_sla.sla_status).to eq 'active'
+    end
+  end
+end