Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/enterprise/jobs/sla/process_account_applied_slas_job_spec.rb

@@ -0,0 +1,30 @@
+require 'rails_helper'
+
+RSpec.describe Sla::ProcessAccountAppliedSlasJob do
+  context 'when perform is called' do
+    let!(:account) { create(:account) }
+    let!(:sla_policy) { create(:sla_policy, first_response_time_threshold: 1.hour) }
+    let!(:applied_sla) { create(:applied_sla, account: account, sla_policy: sla_policy, sla_status: 'active') }
+    let!(:hit_applied_sla) { create(:applied_sla, account: account, sla_policy: sla_policy, sla_status: 'hit') }
+    let!(:miss_applied_sla) { create(:applied_sla, account: account, sla_policy: sla_policy, sla_status: 'missed') }
+    let!(:active_with_misses_applied_sla) { create(:applied_sla, account: account, sla_policy: sla_policy, sla_status: 'active_with_misses') }
+
+    it 'enqueues the job' do
+      expect { described_class.perform_later(account) }.to have_enqueued_job(described_class)
+        .on_queue('medium')
+        .with(account)
+    end
+
+    it 'calls the ProcessAppliedSlaJob for both active and active_with_misses' do
+      expect(Sla::ProcessAppliedSlaJob).to receive(:perform_later).with(active_with_misses_applied_sla).and_call_original
+      expect(Sla::ProcessAppliedSlaJob).to receive(:perform_later).with(applied_sla).and_call_original
+      described_class.perform_now(account)
+    end
+
+    it 'does not call the ProcessAppliedSlaJob for applied slas that are hit or miss' do
+      expect(Sla::ProcessAppliedSlaJob).not_to receive(:perform_later).with(hit_applied_sla)
+      expect(Sla::ProcessAppliedSlaJob).not_to receive(:perform_later).with(miss_applied_sla)
+      described_class.perform_now(account)
+    end
+  end
+end

research/chatwoot/spec/enterprise/jobs/sla/process_applied_sla_job_spec.rb

@@ -0,0 +1,19 @@
+require 'rails_helper'
+
+RSpec.describe Sla::ProcessAppliedSlaJob do
+  context 'when perform is called' do
+    let(:account) { create(:account) }
+    let(:applied_sla) { create(:applied_sla, account: account) }
+
+    it 'enqueues the job' do
+      expect { described_class.perform_later(applied_sla) }.to have_enqueued_job(described_class)
+        .with(applied_sla)
+        .on_queue('medium')
+    end
+
+    it 'calls the EvaluateAppliedSlaService' do
+      expect(Sla::EvaluateAppliedSlaService).to receive(:new).with(applied_sla: applied_sla).and_call_original
+      described_class.perform_now(applied_sla)
+    end
+  end
+end

research/chatwoot/spec/enterprise/jobs/sla/trigger_slas_for_accounts_job_spec.rb

@@ -0,0 +1,26 @@
+require 'rails_helper'
+RSpec.describe Sla::TriggerSlasForAccountsJob do
+  context 'when perform is called' do
+    let(:account_with_sla) { create(:account) }
+    let(:account_without_sla) { create(:account) }
+
+    before do
+      create(:sla_policy, account: account_with_sla)
+    end
+
+    it 'enqueues the job' do
+      expect { described_class.perform_later }.to have_enqueued_job(described_class)
+        .on_queue('scheduled_jobs')
+    end
+
+    it 'calls the ProcessAccountAppliedSlasJob for accounts with SLA' do
+      expect(Sla::ProcessAccountAppliedSlasJob).to receive(:perform_later).with(account_with_sla).and_call_original
+      described_class.perform_now
+    end
+
+    it 'does not call the ProcessAccountAppliedSlasJob for accounts without SLA' do
+      expect(Sla::ProcessAccountAppliedSlasJob).not_to receive(:perform_later).with(account_without_sla)
+      described_class.perform_now
+    end
+  end
+end