Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/enterprise/drops/sla_policy_drop_spec.rb

@@ -0,0 +1,15 @@
+require 'rails_helper'
+
+describe SlaPolicyDrop do
+  subject(:sla_policy_drop) { described_class.new(sla_policy) }
+
+  let!(:sla_policy) { create(:sla_policy) }
+
+  it 'returns name' do
+    expect(sla_policy_drop.name).to eq sla_policy.name
+  end
+
+  it 'returns description' do
+    expect(sla_policy_drop.description).to eq sla_policy.description
+  end
+end