Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/drops/contact_drop_spec.rb

@@ -0,0 +1,56 @@
+require 'rails_helper'
+
+describe ContactDrop do
+  subject(:contact_drop) { described_class.new(contact) }
+
+  let!(:contact) { create(:contact, custom_attributes: { car_model: 'Tesla Model S', car_year: '2022' }) }
+
+  context 'when first name' do
+    it 'returns first name' do
+      contact.update!(name: 'John Doe')
+      expect(subject.first_name).to eq 'John'
+    end
+
+    it('return the capitalized name') do
+      contact.update!(name: 'john doe')
+      expect(subject.name).to eq 'John Doe'
+    end
+
+    it('return the capitalized first name') do
+      contact.update!(name: 'john doe')
+      expect(subject.last_name).to eq 'Doe'
+    end
+  end
+
+  context 'when last name' do
+    it 'returns the last name' do
+      contact.update!(name: 'John Doe')
+      expect(subject.last_name).to eq 'Doe'
+    end
+
+    it 'returns empty when last name not present' do
+      contact.update!(name: 'John')
+      expect(subject.last_name).to be_nil
+    end
+
+    it('return the capitalized last name') do
+      contact.update!(name: 'john doe')
+      expect(subject.last_name).to eq 'Doe'
+    end
+  end
+
+  context 'when accessing custom attributes' do
+    it 'returns the correct car model from custom attributes' do
+      expect(contact_drop.custom_attribute['car_model']).to eq 'Tesla Model S'
+    end
+
+    it 'returns the correct car year from custom attributes' do
+      expect(contact_drop.custom_attribute['car_year']).to eq '2022'
+    end
+
+    it 'returns empty hash when there are no custom attributes' do
+      contact.update!(custom_attributes: nil)
+      expect(contact_drop.custom_attribute).to eq({})
+    end
+  end
+end

research/chatwoot/spec/drops/user_drop_spec.rb

@@ -0,0 +1,41 @@
+require 'rails_helper'
+
+describe UserDrop do
+  subject(:user_drop) { described_class.new(user) }
+
+  let!(:user) { create(:user) }
+
+  context 'when first name' do
+    it 'returns first name' do
+      user.update!(name: 'John Doe')
+      expect(subject.first_name).to eq 'John'
+    end
+
+    it('return the capitalized first name') do
+      user.update!(name: 'john doe')
+      expect(subject.first_name).to eq 'John'
+    end
+  end
+
+  it('return the capitalized name') do
+    user.update!(name: 'peter')
+    expect(subject.name).to eq 'Peter'
+  end
+
+  context 'when last name' do
+    it 'returns the last name' do
+      user.update!(name: 'John Doe')
+      expect(subject.last_name).to eq 'Doe'
+    end
+
+    it 'returns empty when last name not present' do
+      user.update!(name: 'John')
+      expect(subject.last_name).to be_nil
+    end
+
+    it('return the capitalized last name') do
+      user.update!(name: 'john doe')
+      expect(subject.last_name).to eq 'Doe'
+    end
+  end
+end