Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/channels/room_channel_spec.rb

@@ -0,0 +1,24 @@
+require 'rails_helper'
+
+RSpec.describe RoomChannel do
+  let!(:contact_inbox) { create(:contact_inbox) }
+  let!(:account) { create(:account) }
+  let!(:user) { create(:user, account: account) }
+
+  before do
+    stub_connection
+  end
+
+  it 'subscribes to a stream when pubsub_token is provided' do
+    subscribe(pubsub_token: contact_inbox.pubsub_token)
+    expect(subscription).to be_confirmed
+    expect(subscription).to have_stream_for(contact_inbox.pubsub_token)
+  end
+
+  it 'subscribes to a stream when pubsub_token is provided for user' do
+    subscribe(user_id: user.id, pubsub_token: user.pubsub_token, account_id: account.id)
+    expect(subscription).to be_confirmed
+    expect(subscription).to have_stream_for(user.pubsub_token)
+    expect(subscription).to have_stream_for("account_#{account.id}")
+  end
+end