Restructure omni services and add Chatwoot research snapshot

research/chatwoot/rubocop/use_from_email.rb

@@ -0,0 +1,16 @@
+require 'rubocop'
+
+# Enforces use of from_email for email attribute lookups
+class UseFromEmail < RuboCop::Cop::Base
+  MSG = 'Use `from_email` for email lookups to ensure case insensitivity.'.freeze
+
+  def_node_matcher :find_by_email?, <<~PATTERN
+    (send _ :find_by (hash (pair (sym :email) _)))
+  PATTERN
+
+  def on_send(node)
+    return unless find_by_email?(node)
+
+    add_offense(node, message: MSG)
+  end
+end