Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/webhooks/trigger.rb

@@ -0,0 +1,88 @@
+class Webhooks::Trigger
+  SUPPORTED_ERROR_HANDLE_EVENTS = %w[message_created message_updated].freeze
+
+  def initialize(url, payload, webhook_type)
+    @url = url
+    @payload = payload
+    @webhook_type = webhook_type
+  end
+
+  def self.execute(url, payload, webhook_type)
+    new(url, payload, webhook_type).execute
+  end
+
+  def execute
+    perform_request
+  rescue StandardError => e
+    handle_error(e)
+    Rails.logger.warn "Exception: Invalid webhook URL #{@url} : #{e.message}"
+  end
+
+  private
+
+  def perform_request
+    RestClient::Request.execute(
+      method: :post,
+      url: @url,
+      payload: @payload.to_json,
+      headers: { content_type: :json, accept: :json },
+      timeout: webhook_timeout
+    )
+  end
+
+  def handle_error(error)
+    return unless SUPPORTED_ERROR_HANDLE_EVENTS.include?(@payload[:event])
+    return unless message
+
+    case @webhook_type
+    when :agent_bot_webhook
+      update_conversation_status(message)
+    when :api_inbox_webhook
+      update_message_status(error)
+    end
+  end
+
+  def update_conversation_status(message)
+    conversation = message.conversation
+    return unless conversation&.pending?
+    return if conversation&.account&.keep_pending_on_bot_failure
+
+    conversation.open!
+    create_agent_bot_error_activity(conversation)
+  end
+
+  def create_agent_bot_error_activity(conversation)
+    content = I18n.t('conversations.activity.agent_bot.error_moved_to_open')
+    Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params(conversation, content))
+  end
+
+  def activity_message_params(conversation, content)
+    {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+  end
+
+  def update_message_status(error)
+    Messages::StatusUpdateService.new(message, 'failed', error.message).perform
+  end
+
+  def message
+    return if message_id.blank?
+
+    @message ||= Message.find_by(id: message_id)
+  end
+
+  def message_id
+    @payload[:id]
+  end
+
+  def webhook_timeout
+    raw_timeout = GlobalConfig.get_value('WEBHOOK_TIMEOUT')
+    timeout = raw_timeout.presence&.to_i
+
+    timeout&.positive? ? timeout : 5
+  end
+end