Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/url_helper.rb

@@ -0,0 +1,11 @@
+require 'uri'
+module UrlHelper
+  def url_valid?(url)
+    url = begin
+      URI.parse(url)
+    rescue StandardError
+      false
+    end
+    url.is_a?(URI::HTTP) || url.is_a?(URI::HTTPS)
+  end
+end