Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/test_data/account_creator.rb

@@ -0,0 +1,31 @@
+class TestData::AccountCreator
+  DATA_FILE = 'tmp/test_data_account_ids.txt'.freeze
+
+  def self.create!(id)
+    company_name = generate_company_name
+    domain       = generate_domain(company_name)
+    account      = Account.create!(
+      id: id,
+      name: company_name,
+      domain: domain,
+      created_at: Faker::Time.between(from: 2.years.ago, to: 6.months.ago)
+    )
+    persist_account_id(account.id)
+    account
+  end
+
+  def self.generate_company_name
+    "#{Faker::Company.name} #{TestData::Constants::COMPANY_TYPES.sample}"
+  end
+
+  def self.generate_domain(company_name)
+    "#{company_name.parameterize}.#{TestData::Constants::DOMAIN_EXTENSIONS.sample}"
+  end
+
+  def self.persist_account_id(account_id)
+    FileUtils.mkdir_p('tmp')
+    File.open(DATA_FILE, 'a') do |file|
+      file.write("#{account_id},")
+    end
+  end
+end

research/chatwoot/lib/test_data/cleanup_service.rb

@@ -0,0 +1,51 @@
+class TestData::CleanupService
+  DATA_FILE = 'tmp/test_data_account_ids.txt'.freeze
+
+  class << self
+    def call
+      Rails.logger.info 'Cleaning up any existing test data...'
+
+      return log_no_file_found unless file_exists?
+
+      account_ids = parse_account_ids_from_file
+
+      if account_ids.any?
+        delete_accounts(account_ids)
+      else
+        log_no_accounts_found
+      end
+
+      delete_data_file
+      Rails.logger.info '==> Cleanup complete!'
+    end
+
+    private
+
+    def file_exists?
+      File.exist?(DATA_FILE)
+    end
+
+    def log_no_file_found
+      Rails.logger.info 'No test data file found, skipping cleanup'
+    end
+
+    def parse_account_ids_from_file
+      File.read(DATA_FILE).split(',').map(&:strip).reject(&:empty?).map(&:to_i)
+    end
+
+    def delete_accounts(account_ids)
+      Rails.logger.info "Found #{account_ids.size} test accounts to clean up: #{account_ids.join(', ')}"
+      start_time = Time.zone.now
+      Account.where(id: account_ids).destroy_all
+      Rails.logger.info "Deleted #{account_ids.size} accounts in #{Time.zone.now - start_time}s"
+    end
+
+    def log_no_accounts_found
+      Rails.logger.info 'No test account IDs found in the data file'
+    end
+
+    def delete_data_file
+      File.delete(DATA_FILE)
+    end
+  end
+end

research/chatwoot/lib/test_data/constants.rb

@@ -0,0 +1,18 @@
+module TestData::Constants
+  NUM_ACCOUNTS = 20
+  MIN_MESSAGES = 1_000_000  # 1M
+  MAX_MESSAGES = 10_000_000 # 10M
+  BATCH_SIZE   = 5_000
+
+  MAX_CONVERSATIONS_PER_CONTACT = 20
+  INBOXES_PER_ACCOUNT           = 5
+  STATUSES                      = %w[open resolved pending].freeze
+  MESSAGE_TYPES                 = %w[incoming outgoing].freeze
+
+  MIN_MESSAGES_PER_CONVO = 5
+  MAX_MESSAGES_PER_CONVO = 50
+
+  COMPANY_TYPES      = %w[Retail Healthcare Finance Education Manufacturing].freeze
+  DOMAIN_EXTENSIONS  = %w[com io tech ai].freeze
+  COUNTRY_CODES      = %w[1 44 91 61 81 86 49 33 34 39].freeze # US, UK, India, Australia, Japan, China, Germany, France, Spain, Italy
+end

research/chatwoot/lib/test_data/contact_batch_service.rb

@@ -0,0 +1,196 @@
+class TestData::ContactBatchService
+  def initialize(account:, inboxes:, batch_size:, display_id_tracker:)
+    @account = account
+    @inboxes = inboxes
+    @batch_size = batch_size
+    @display_id_tracker = display_id_tracker
+    @total_messages = 0
+  end
+
+  # Generates contacts, contact_inboxes, conversations, and messages
+  # Returns the total number of messages created in this batch
+  def generate!
+    Rails.logger.info { "Starting batch generation for account ##{@account.id} with #{@batch_size} contacts" }
+
+    create_contacts
+    create_contact_inboxes
+    create_conversations
+    create_messages
+
+    Rails.logger.info { "Completed batch with #{@total_messages} messages for account ##{@account.id}" }
+    @total_messages
+  end
+
+  private
+
+  # rubocop:disable Rails/SkipsModelValidations
+  def create_contacts
+    Rails.logger.info { "Creating #{@batch_size} contacts for account ##{@account.id}" }
+    start_time = Time.current
+
+    @contacts_data = Array.new(@batch_size) { build_contact_data }
+    Contact.insert_all!(@contacts_data) if @contacts_data.any?
+    @contacts = Contact
+                .where(account_id: @account.id)
+                .order(created_at: :desc)
+                .limit(@batch_size)
+
+    Rails.logger.info { "Contacts created in #{Time.current - start_time}s" }
+  end
+  # rubocop:enable Rails/SkipsModelValidations
+
+  def build_contact_data
+    created_at = Faker::Time.between(from: 1.year.ago, to: Time.current)
+    {
+      account_id: @account.id,
+      name: Faker::Name.name,
+      email: "#{SecureRandom.uuid}@example.com",
+      phone_number: generate_e164_phone_number,
+      additional_attributes: maybe_add_additional_attributes,
+      created_at: created_at,
+      updated_at: created_at
+    }
+  end
+
+  def maybe_add_additional_attributes
+    return unless rand < 0.3
+
+    {
+      company: Faker::Company.name,
+      city: Faker::Address.city,
+      country: Faker::Address.country_code
+    }
+  end
+
+  def generate_e164_phone_number
+    return nil unless rand < 0.7
+
+    country_code = TestData::Constants::COUNTRY_CODES.sample
+    subscriber_number = rand(1_000_000..9_999_999_999).to_s
+    subscriber_number = subscriber_number[0...(15 - country_code.length)]
+    "+#{country_code}#{subscriber_number}"
+  end
+
+  # rubocop:disable Rails/SkipsModelValidations
+  def create_contact_inboxes
+    Rails.logger.info { "Creating contact inboxes for #{@contacts.size} contacts" }
+    start_time = Time.current
+
+    contact_inboxes_data = @contacts.flat_map do |contact|
+      @inboxes.map do |inbox|
+        {
+          inbox_id: inbox.id,
+          contact_id: contact.id,
+          source_id: SecureRandom.uuid,
+          created_at: contact.created_at,
+          updated_at: contact.created_at
+        }
+      end
+    end
+
+    count = contact_inboxes_data.size
+    ContactInbox.insert_all!(contact_inboxes_data) if contact_inboxes_data.any?
+    @contact_inboxes = ContactInbox.where(contact_id: @contacts.pluck(:id))
+
+    Rails.logger.info { "Created #{count} contact inboxes in #{Time.current - start_time}s" }
+  end
+  # rubocop:enable Rails/SkipsModelValidations
+
+  # rubocop:disable Rails/SkipsModelValidations
+  def create_conversations
+    Rails.logger.info { "Creating conversations for account ##{@account.id}" }
+    start_time = Time.current
+
+    conversations_data = []
+    @contact_inboxes.each do |ci|
+      num_convos = rand(1..TestData::Constants::MAX_CONVERSATIONS_PER_CONTACT)
+      num_convos.times { conversations_data << build_conversation(ci) }
+    end
+
+    count = conversations_data.size
+    Rails.logger.info { "Preparing to insert #{count} conversations" }
+
+    Conversation.insert_all!(conversations_data) if conversations_data.any?
+    @conversations = Conversation.where(
+      account_id: @account.id,
+      display_id: conversations_data.pluck(:display_id)
+    ).order(:created_at)
+
+    Rails.logger.info { "Created #{count} conversations in #{Time.current - start_time}s" }
+  end
+  # rubocop:enable Rails/SkipsModelValidations
+
+  def build_conversation(contact_inbox)
+    created_at = Faker::Time.between(from: contact_inbox.created_at, to: Time.current)
+    {
+      account_id: @account.id,
+      inbox_id: contact_inbox.inbox_id,
+      contact_id: contact_inbox.contact_id,
+      contact_inbox_id: contact_inbox.id,
+      status: TestData::Constants::STATUSES.sample,
+      created_at: created_at,
+      updated_at: created_at,
+      display_id: @display_id_tracker.next_id
+    }
+  end
+
+  # rubocop:disable Rails/SkipsModelValidations
+  def create_messages
+    Rails.logger.info { "Creating messages for #{@conversations.size} conversations" }
+    start_time = Time.current
+
+    batch_count = 0
+    @conversations.find_in_batches(batch_size: 1000) do |batch|
+      batch_count += 1
+      batch_start = Time.current
+
+      messages_data = batch.flat_map do |convo|
+        build_messages_for_conversation(convo)
+      end
+
+      batch_message_count = messages_data.size
+      Rails.logger.info { "Preparing to insert #{batch_message_count} messages (batch #{batch_count})" }
+
+      Message.insert_all!(messages_data) if messages_data.any?
+      @total_messages += batch_message_count
+
+      Rails.logger.info { "Created batch #{batch_count} with #{batch_message_count} messages in #{Time.current - batch_start}s" }
+    end
+
+    Rails.logger.info { "Created total of #{@total_messages} messages in #{Time.current - start_time}s" }
+  end
+  # rubocop:enable Rails/SkipsModelValidations
+
+  def build_messages_for_conversation(conversation)
+    num_messages = rand(TestData::Constants::MIN_MESSAGES_PER_CONVO..TestData::Constants::MAX_MESSAGES_PER_CONVO)
+    message_type = TestData::Constants::MESSAGE_TYPES.sample
+    time_range = [conversation.created_at, Time.current]
+    generate_messages(conversation, num_messages, message_type, time_range)
+  end
+
+  def generate_messages(conversation, num_messages, initial_message_type, time_range)
+    message_type = initial_message_type
+
+    Array.new(num_messages) do
+      message_type = (message_type == 'incoming' ? 'outgoing' : 'incoming')
+      created_at = Faker::Time.between(from: time_range.first, to: time_range.last)
+      build_message_data(conversation, message_type, created_at)
+    end
+  end
+
+  def build_message_data(conversation, message_type, created_at)
+    {
+      account_id: @account.id,
+      inbox_id: conversation.inbox_id,
+      conversation_id: conversation.id,
+      message_type: message_type,
+      content: Faker::Lorem.paragraph(sentence_count: 2),
+      created_at: created_at,
+      updated_at: created_at,
+      private: false,
+      status: 'sent',
+      content_type: 'text',
+      source_id: SecureRandom.uuid
+    }
+  end
+end

research/chatwoot/lib/test_data/database_optimizer.rb

@@ -0,0 +1,80 @@
+class TestData::DatabaseOptimizer
+  class << self
+    # Tables that need trigger management
+    TABLES_WITH_TRIGGERS = %w[conversations messages].freeze
+
+    # Memory settings in MB
+    # Increased work_mem for better query performance with complex operations
+    WORK_MEM = 256
+
+    def setup
+      Rails.logger.info '==> Setting up database optimizations for improved performance'
+
+      # Remove statement timeout to allow long-running operations to complete
+      Rails.logger.info '    Removing statement timeout'
+      ActiveRecord::Base.connection.execute('SET statement_timeout = 0')
+
+      # Increase working memory for better query performance
+      Rails.logger.info "    Increasing work_mem to #{WORK_MEM}MB"
+      ActiveRecord::Base.connection.execute("SET work_mem = '#{WORK_MEM}MB'")
+
+      # Set tables to UNLOGGED mode for better write performance
+      # This disables WAL completely for these tables
+      Rails.logger.info '    Setting tables to UNLOGGED mode'
+      set_tables_unlogged
+
+      # Disable triggers on specified tables to avoid overhead
+      Rails.logger.info '    Disabling triggers on specified tables'
+      disable_triggers
+
+      Rails.logger.info '==> Database optimizations complete, data generation will run faster'
+    end
+
+    def restore
+      Rails.logger.info '==> Restoring database settings to normal'
+
+      Rails.logger.info '    Re-enabling triggers on specified tables'
+      enable_triggers
+
+      Rails.logger.info '    Setting tables back to LOGGED mode'
+      set_tables_logged
+
+      # Reset memory settings to defaults
+      Rails.logger.info '    Resetting memory settings to defaults'
+      ActiveRecord::Base.connection.execute('RESET work_mem')
+      ActiveRecord::Base.connection.execute('RESET maintenance_work_mem')
+
+      Rails.logger.info '==> Database settings restored to normal operation'
+    end
+
+    private
+
+    def disable_triggers
+      TABLES_WITH_TRIGGERS.each do |table|
+        Rails.logger.info "    Disabling triggers on #{table} table"
+        ActiveRecord::Base.connection.execute("ALTER TABLE #{table} DISABLE TRIGGER ALL")
+      end
+    end
+
+    def enable_triggers
+      TABLES_WITH_TRIGGERS.each do |table|
+        Rails.logger.info "    Enabling triggers on #{table} table"
+        ActiveRecord::Base.connection.execute("ALTER TABLE #{table} ENABLE TRIGGER ALL")
+      end
+    end
+
+    def set_tables_unlogged
+      TABLES_WITH_TRIGGERS.each do |table|
+        Rails.logger.info "    Setting #{table} table as UNLOGGED"
+        ActiveRecord::Base.connection.execute("ALTER TABLE #{table} SET UNLOGGED")
+      end
+    end
+
+    def set_tables_logged
+      TABLES_WITH_TRIGGERS.each do |table|
+        Rails.logger.info "    Setting #{table} table as LOGGED"
+        ActiveRecord::Base.connection.execute("ALTER TABLE #{table} SET LOGGED")
+      end
+    end
+  end
+end

research/chatwoot/lib/test_data/display_id_tracker.rb

@@ -0,0 +1,12 @@
+class TestData::DisplayIdTracker
+  attr_reader :current
+
+  def initialize(account:)
+    max_display_id = Conversation.where(account_id: account.id).maximum(:display_id) || 0
+    @current = max_display_id
+  end
+
+  def next_id
+    @current += 1
+  end
+end

research/chatwoot/lib/test_data/inbox_creator.rb

@@ -0,0 +1,12 @@
+class TestData::InboxCreator
+  def self.create_for(account)
+    Array.new(TestData::Constants::INBOXES_PER_ACCOUNT) do
+      channel = Channel::Api.create!(account: account)
+      Inbox.create!(
+        account_id: account.id,
+        name: "API Inbox #{SecureRandom.hex(4)}",
+        channel: channel
+      )
+    end
+  end
+end

research/chatwoot/lib/test_data/orchestrator.rb

@@ -0,0 +1,109 @@
+class TestData::Orchestrator
+  class << self
+    def call
+      Rails.logger.info { '========== STARTING TEST DATA GENERATION ==========' }
+
+      cleanup_existing_data
+      set_start_id
+
+      Rails.logger.info { "Starting to generate distributed test data across #{TestData::Constants::NUM_ACCOUNTS} accounts..." }
+      Rails.logger.info do
+        "Each account have between #{TestData::Constants::MIN_MESSAGES / 1_000_000}M and #{TestData::Constants::MAX_MESSAGES / 1_000_000}M messages"
+      end
+
+      TestData::Constants::NUM_ACCOUNTS.times do |account_index|
+        Rails.logger.info { "Processing account #{account_index + 1} of #{TestData::Constants::NUM_ACCOUNTS}" }
+        process_account(account_index)
+      end
+
+      Rails.logger.info { "========== ALL DONE! Created #{TestData::Constants::NUM_ACCOUNTS} accounts with distributed test data ==========" }
+    end
+
+    private
+
+    # Simple value object to group generation parameters
+    class DataGenerationParams
+      attr_reader :account, :inboxes, :total_contacts_needed, :target_message_count, :display_id_tracker
+
+      def initialize(account:, inboxes:, total_contacts_needed:, target_message_count:, display_id_tracker:)
+        @account = account
+        @inboxes = inboxes
+        @total_contacts_needed = total_contacts_needed
+        @target_message_count = target_message_count
+        @display_id_tracker = display_id_tracker
+      end
+    end
+
+    # 1. Remove existing data for old test accounts
+    def cleanup_existing_data
+      Rails.logger.info { 'Cleaning up existing test data...' }
+      TestData::CleanupService.call
+      Rails.logger.info { 'Cleanup complete' }
+    end
+
+    # 2. Find the max Account ID to avoid conflicts
+    def set_start_id
+      max_id = Account.maximum(:id) || 0
+      @start_id = max_id + 1
+      Rails.logger.info { "Setting start ID to #{@start_id}" }
+    end
+
+    # 3. Create an account, its inboxes, and some data
+    def process_account(account_index)
+      account_id = @start_id + account_index
+      Rails.logger.info { "Creating account with ID #{account_id}" }
+      account = TestData::AccountCreator.create!(account_id)
+
+      inboxes = TestData::InboxCreator.create_for(account)
+      target_messages = rand(TestData::Constants::MIN_MESSAGES..TestData::Constants::MAX_MESSAGES)
+      avg_per_convo = rand(15..50)
+      total_convos = (target_messages / avg_per_convo.to_f).ceil
+      total_contacts = (total_convos / TestData::Constants::MAX_CONVERSATIONS_PER_CONTACT.to_f).ceil
+
+      log_account_details(account, target_messages, total_contacts, total_convos)
+      display_id_tracker = TestData::DisplayIdTracker.new(account: account)
+
+      params = DataGenerationParams.new(
+        account: account,
+        inboxes: inboxes,
+        total_contacts_needed: total_contacts,
+        target_message_count: target_messages,
+        display_id_tracker: display_id_tracker
+      )
+
+      Rails.logger.info { "Starting data generation for account ##{account.id}" }
+      generate_data_for_account(params)
+    end
+
+    def generate_data_for_account(params)
+      contact_count = 0
+      message_count = 0
+      batch_number = 0
+
+      while contact_count < params.total_contacts_needed
+        batch_number += 1
+        batch_size = [TestData::Constants::BATCH_SIZE, params.total_contacts_needed - contact_count].min
+        Rails.logger.info { "Processing batch ##{batch_number} (#{batch_size} contacts) for account ##{params.account.id}" }
+
+        batch_service = TestData::ContactBatchService.new(
+          account: params.account,
+          inboxes: params.inboxes,
+          batch_size: batch_size,
+          display_id_tracker: params.display_id_tracker
+        )
+        batch_created_messages = batch_service.generate!
+
+        contact_count += batch_size
+        message_count += batch_created_messages
+
+      end
+
+      Rails.logger.info { "==> Completed Account ##{params.account.id} with #{message_count} messages" }
+    end
+
+    def log_account_details(account, target_messages, total_contacts, total_convos)
+      Rails.logger.info { "==> Account ##{account.id} plan: target of #{target_messages / 1_000_000.0}M messages" }
+      Rails.logger.info { "    Planning for #{total_contacts} contacts and #{total_convos} conversations" }
+    end
+  end
+end