Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/seeders/reports/conversation_creator.rb

@@ -0,0 +1,119 @@
+# frozen_string_literal: true
+
+require 'faker'
+require 'active_support/testing/time_helpers'
+
+class Seeders::Reports::ConversationCreator
+  include ActiveSupport::Testing::TimeHelpers
+
+  def initialize(account:, resources:)
+    @account = account
+    @contacts = resources[:contacts]
+    @inboxes = resources[:inboxes]
+    @teams = resources[:teams]
+    @labels = resources[:labels]
+    @agents = resources[:agents]
+    @priorities = [nil, 'urgent', 'high', 'medium', 'low']
+  end
+
+  # rubocop:disable Metrics/MethodLength
+  def create_conversation(created_at:)
+    conversation = nil
+    should_resolve = false
+    resolution_time = nil
+
+    ActiveRecord::Base.transaction do
+      travel_to(created_at) do
+        conversation = build_conversation
+        conversation.save!
+
+        add_labels_to_conversation(conversation)
+        create_messages_for_conversation(conversation)
+
+        # Determine if should resolve but don't update yet
+        should_resolve = rand > 0.3
+        if should_resolve
+          resolution_delay = rand((30.minutes)..(24.hours))
+          resolution_time = created_at + resolution_delay
+        end
+      end
+
+      travel_back
+    end
+
+    # Now resolve outside of time travel if needed
+    if should_resolve && resolution_time
+      # rubocop:disable Rails/SkipsModelValidations
+      conversation.update_column(:status, :resolved)
+      conversation.update_column(:updated_at, resolution_time)
+      # rubocop:enable Rails/SkipsModelValidations
+
+      # Trigger the event with proper timestamp
+      travel_to(resolution_time) do
+        trigger_conversation_resolved_event(conversation)
+      end
+      travel_back
+    end
+
+    conversation
+  end
+  # rubocop:enable Metrics/MethodLength
+
+  private
+
+  def build_conversation
+    contact = @contacts.sample
+    inbox = @inboxes.sample
+
+    contact_inbox = find_or_create_contact_inbox(contact, inbox)
+    assignee = select_assignee(inbox)
+    team = select_team
+    priority = @priorities.sample
+
+    contact_inbox.conversations.new(
+      account: @account,
+      inbox: inbox,
+      contact: contact,
+      assignee: assignee,
+      team: team,
+      priority: priority
+    )
+  end
+
+  def find_or_create_contact_inbox(contact, inbox)
+    inbox.contact_inboxes.find_or_create_by!(
+      contact: contact,
+      source_id: SecureRandom.hex
+    )
+  end
+
+  def select_assignee(inbox)
+    rand(10) < 8 ? inbox.members.sample : nil
+  end
+
+  def select_team
+    rand(10) < 7 ? @teams.sample : nil
+  end
+
+  def add_labels_to_conversation(conversation)
+    labels_to_add = @labels.sample(rand(5..20))
+    conversation.update_labels(labels_to_add.map(&:title))
+  end
+
+  def create_messages_for_conversation(conversation)
+    message_creator = Seeders::Reports::MessageCreator.new(
+      account: @account,
+      agents: @agents,
+      conversation: conversation
+    )
+    message_creator.create_messages
+  end
+
+  def trigger_conversation_resolved_event(conversation)
+    event_data = { conversation: conversation }
+
+    ReportingEventListener.instance.conversation_resolved(
+      Events::Base.new('conversation_resolved', Time.current, event_data)
+    )
+  end
+end