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Restructure omni services and add Chatwoot research snapshot

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This commit is contained in:
Ruslan Bakiev
2026-02-21 11:11:27 +07:00
parent edea7a0034
commit b73babbbf6
7732 changed files with 978203 additions and 32 deletions
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research/chatwoot/lib/redis/redis_keys.rb Normal file
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module Redis::RedisKeys
## Inbox Keys
# Array storing the ordered ids for agent round robin assignment
ROUND_ROBIN_AGENTS = 'ROUND_ROBIN_AGENTS:%<inbox_id>d'.freeze
## Conversation keys
# Detect whether to send an email reply to the conversation
CONVERSATION_MAILER_KEY = 'CONVERSATION::%<conversation_id>d'.freeze
# Whether a conversation is muted ?
CONVERSATION_MUTE_KEY = 'CONVERSATION::%<id>d::MUTED'.freeze
CONVERSATION_DRAFT_MESSAGE = 'CONVERSATION::%<id>d::DRAFT_MESSAGE'.freeze
## User Keys
# SSO Auth Tokens
USER_SSO_AUTH_TOKEN = 'USER_SSO_AUTH_TOKEN::%<user_id>d::%<token>s'.freeze
## Online Status Keys
# hash containing user_id key and status as value
ONLINE_STATUS = 'ONLINE_STATUS::%<account_id>d'.freeze
# sorted set storing online presense of account contacts
ONLINE_PRESENCE_CONTACTS = 'ONLINE_PRESENCE::%<account_id>d::CONTACTS'.freeze
# sorted set storing online presense of account users
ONLINE_PRESENCE_USERS = 'ONLINE_PRESENCE::%<account_id>d::USERS'.freeze
## Authorization Status Keys
# Used to track token expiry and such issues for facebook slack integrations etc
AUTHORIZATION_ERROR_COUNT = 'AUTHORIZATION_ERROR_COUNT:%<obj_type>s:%<obj_id>d'.freeze
REAUTHORIZATION_REQUIRED = 'REAUTHORIZATION_REQUIRED:%<obj_type>s:%<obj_id>d'.freeze
## Internal Installation related keys
CHATWOOT_INSTALLATION_ONBOARDING = 'CHATWOOT_INSTALLATION_ONBOARDING'.freeze
CHATWOOT_INSTALLATION_CONFIG_RESET_WARNING = 'CHATWOOT_CONFIG_RESET_WARNING'.freeze
LATEST_CHATWOOT_VERSION = 'LATEST_CHATWOOT_VERSION'.freeze
# Check if a message create with same source-id is in progress?
MESSAGE_SOURCE_KEY = 'MESSAGE_SOURCE_KEY::%<id>s'.freeze
OPENAI_CONVERSATION_KEY = 'OPEN_AI_CONVERSATION_KEY::V1::%<event_name>s::%<conversation_id>d::%<updated_at>d'.freeze
## Sempahores / Locks
# We don't want to process messages from the same sender concurrently to prevent creating double conversations
FACEBOOK_MESSAGE_MUTEX = 'FB_MESSAGE_CREATE_LOCK::%<sender_id>s::%<recipient_id>s'.freeze
IG_MESSAGE_MUTEX = 'IG_MESSAGE_CREATE_LOCK::%<sender_id>s::%<ig_account_id>s'.freeze
TIKTOK_MESSAGE_MUTEX = 'TIKTOK_MESSAGE_CREATE_LOCK::%<business_id>s::%<conversation_id>s'.freeze
TIKTOK_REFRESH_TOKEN_MUTEX = 'TIKTOK_REFRESH_TOKEN_LOCK::%<channel_id>s'.freeze
SLACK_MESSAGE_MUTEX = 'SLACK_MESSAGE_LOCK::%<conversation_id>s::%<reference_id>s'.freeze
EMAIL_MESSAGE_MUTEX = 'EMAIL_CHANNEL_LOCK::%<inbox_id>s'.freeze
CRM_PROCESS_MUTEX = 'CRM_PROCESS_MUTEX::%<hook_id>s'.freeze
## Auto Assignment Keys
# Track conversation assignments to agents for rate limiting
ASSIGNMENT_KEY = 'ASSIGNMENT::%<inbox_id>d::AGENT::%<agent_id>d::CONVERSATION::%<conversation_id>d'.freeze
ASSIGNMENT_KEY_PATTERN = 'ASSIGNMENT::%<inbox_id>d::AGENT::%<agent_id>d::*'.freeze
## Account Email Rate Limiting
ACCOUNT_OUTBOUND_EMAIL_COUNT_KEY = 'OUTBOUND_EMAIL_COUNT::%<account_id>d::%<date>s'.freeze
end