Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/limits.rb

@@ -0,0 +1,17 @@
+module Limits
+  BULK_ACTIONS_LIMIT = 100
+  BULK_EXTERNAL_HTTP_CALLS_LIMIT = 25
+  URL_LENGTH_LIMIT = 2048 # https://stackoverflow.com/questions/417142
+  OUT_OF_OFFICE_MESSAGE_MAX_LENGTH = 10_000
+  GREETING_MESSAGE_MAX_LENGTH = 10_000
+  CATEGORIES_PER_PAGE = 1000
+  AUTO_ASSIGNMENT_BULK_LIMIT = 100
+  COMPANY_NAME_LENGTH_LIMIT = 100
+  COMPANY_DESCRIPTION_LENGTH_LIMIT = 1000
+  MAX_CUSTOM_FILTERS_PER_USER = 1000
+  MESSAGE_SEARCH_TIME_RANGE_LIMIT_DAYS = 90
+
+  def self.conversation_message_per_minute_limit
+    ENV.fetch('CONVERSATION_MESSAGE_PER_MINUTE_LIMIT', '200').to_i
+  end
+end