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Restructure omni services and add Chatwoot research snapshot

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Ruslan Bakiev
2026-02-21 11:11:27 +07:00
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research/chatwoot/lib/integrations/openai/openai_prompts/label_suggestion.liquid Normal file
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Your role is as an assistant to a customer support agent. You will be provided with a transcript of a conversation between a customer and the support agent, along with a list of potential labels. Your task is to analyze the conversation and select the two labels from the given list that most accurately represent the themes or issues discussed. Ensure you preserve the exact casing of the labels as they are provided in the list. Do not create new labels; only choose from those provided. Once you have made your selections, please provide your response as a comma-separated list of the provided labels. Remember, your response should only contain the labels you've selected,in their original casing, and nothing else.