Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/integrations/facebook/message_parser.rb

@@ -0,0 +1,89 @@
+# frozen_string_literal: true
+
+class Integrations::Facebook::MessageParser
+  def initialize(response_json)
+    @response = JSON.parse(response_json)
+    @messaging = @response['messaging'] || @response['standby']
+  end
+
+  def sender_id
+    @messaging.dig('sender', 'id')
+  end
+
+  def recipient_id
+    @messaging.dig('recipient', 'id')
+  end
+
+  def time_stamp
+    @messaging['timestamp']
+  end
+
+  def content
+    @messaging.dig('message', 'text')
+  end
+
+  def sequence
+    @messaging.dig('message', 'seq')
+  end
+
+  def attachments
+    @messaging.dig('message', 'attachments')
+  end
+
+  def identifier
+    @messaging.dig('message', 'mid')
+  end
+
+  def delivery
+    @messaging['delivery']
+  end
+
+  def read
+    @messaging['read']
+  end
+
+  def read_watermark
+    read&.dig('watermark')
+  end
+
+  def delivery_watermark
+    delivery&.dig('watermark')
+  end
+
+  def echo?
+    @messaging.dig('message', 'is_echo')
+  end
+
+  # TODO : i don't think the payload contains app_id. if not remove
+  def app_id
+    @messaging.dig('message', 'app_id')
+  end
+
+  # TODO : does this work ?
+  def sent_from_chatwoot_app?
+    app_id && app_id == GlobalConfigService.load('FB_APP_ID', '').to_i
+  end
+
+  def in_reply_to_external_id
+    @messaging.dig('message', 'reply_to', 'mid')
+  end
+end
+
+# Sample Response
+# {
+#   "sender":{
+#     "id":"USER_ID"
+#   },
+#   "recipient":{
+#     "id":"PAGE_ID"
+#   },
+#   "timestamp":1458692752478,
+#   "message":{
+#     "mid":"mid.1457764197618:41d102a3e1ae206a38",
+#     "seq":73,
+#     "text":"hello, world!",
+#     "quick_reply": {
+#       "payload": "DEVELOPER_DEFINED_PAYLOAD"
+#     }
+#   }
+# }