Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/events/base.rb

@@ -0,0 +1,14 @@
+class Events::Base
+  attr_accessor :data
+  attr_reader :name, :timestamp
+
+  def initialize(name, timestamp, data)
+    @name = name
+    @data = data
+    @timestamp = timestamp
+  end
+
+  def method_name
+    name.to_s.tr('.', '_')
+  end
+end