Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/events/base.rb

@@ -0,0 +1,14 @@
+class Events::Base
+  attr_accessor :data
+  attr_reader :name, :timestamp
+
+  def initialize(name, timestamp, data)
+    @name = name
+    @data = data
+    @timestamp = timestamp
+  end
+
+  def method_name
+    name.to_s.tr('.', '_')
+  end
+end

research/chatwoot/lib/events/types.rb

@@ -0,0 +1,60 @@
+# frozen_string_literal: true
+
+module Events::Types
+  ### Installation Events ###
+  # account events
+  ACCOUNT_CREATED = 'account.created'
+  ACCOUNT_CACHE_INVALIDATED = 'account.cache_invalidated'
+
+  #### Account Events ###
+  # campaign events
+  CAMPAIGN_TRIGGERED = 'campaign.triggered'
+
+  # channel events
+  WEBWIDGET_TRIGGERED = 'webwidget.triggered'
+
+  # conversation events
+  CONVERSATION_CREATED = 'conversation.created'
+  CONVERSATION_UPDATED = 'conversation.updated'
+  CONVERSATION_READ = 'conversation.read'
+  CONVERSATION_BOT_HANDOFF = 'conversation.bot_handoff'
+  # FIXME: deprecate the opened and resolved events in future in favor of status changed event.
+  CONVERSATION_OPENED = 'conversation.opened'
+  CONVERSATION_RESOLVED = 'conversation.resolved'
+
+  CONVERSATION_STATUS_CHANGED = 'conversation.status_changed'
+  CONVERSATION_CONTACT_CHANGED = 'conversation.contact_changed'
+  ASSIGNEE_CHANGED = 'assignee.changed'
+  TEAM_CHANGED = 'team.changed'
+  CONVERSATION_TYPING_ON = 'conversation.typing_on'
+  CONVERSATION_TYPING_OFF = 'conversation.typing_off'
+  CONVERSATION_MENTIONED = 'conversation.mentioned'
+
+  # message events
+  MESSAGE_CREATED = 'message.created'
+  FIRST_REPLY_CREATED = 'first.reply.created'
+  REPLY_CREATED = 'reply.created'
+  MESSAGE_UPDATED = 'message.updated'
+
+  # contact events
+  CONTACT_CREATED = 'contact.created'
+  CONTACT_UPDATED = 'contact.updated'
+  CONTACT_MERGED = 'contact.merged'
+  CONTACT_DELETED = 'contact.deleted'
+
+  # contact events
+  INBOX_CREATED = 'inbox.created'
+  INBOX_UPDATED = 'inbox.updated'
+
+  # notification events
+  NOTIFICATION_CREATED = 'notification.created'
+  NOTIFICATION_DELETED = 'notification.deleted'
+  NOTIFICATION_UPDATED = 'notification.updated'
+
+  # agent events
+  AGENT_ADDED = 'agent.added'
+  AGENT_REMOVED = 'agent.removed'
+
+  # copilot events
+  COPILOT_MESSAGE_CREATED = 'copilot.message.created'
+end