Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/dyte.rb

@@ -0,0 +1,52 @@
+class Dyte
+  BASE_URL = 'https://api.dyte.io/v2'.freeze
+  API_KEY_HEADER = 'Authorization'.freeze
+  PRESET_NAME = 'group_call_host'.freeze
+
+  def initialize(organization_id, api_key)
+    @api_key = Base64.strict_encode64("#{organization_id}:#{api_key}")
+    @organization_id = organization_id
+
+    raise ArgumentError, 'Missing Credentials' if @api_key.blank? || @organization_id.blank?
+  end
+
+  def create_a_meeting(title)
+    payload = {
+      'title': title
+    }
+    path = 'meetings'
+    response = post(path, payload)
+    process_response(response)
+  end
+
+  def add_participant_to_meeting(meeting_id, client_id, name, avatar_url)
+    raise ArgumentError, 'Missing information' if meeting_id.blank? || client_id.blank? || name.blank? || avatar_url.blank?
+
+    payload = {
+      'custom_participant_id': client_id.to_s,
+      'name': name,
+      'picture': avatar_url,
+      'preset_name': PRESET_NAME
+    }
+    path = "meetings/#{meeting_id}/participants"
+    response = post(path, payload)
+    process_response(response)
+  end
+
+  private
+
+  def process_response(response)
+    return response.parsed_response['data'].with_indifferent_access if response.success?
+
+    { error: response.parsed_response, error_code: response.code }
+  end
+
+  def post(path, payload)
+    HTTParty.post(
+      "#{BASE_URL}/#{path}", {
+        headers: { API_KEY_HEADER => "Basic #{@api_key}", 'Content-Type' => 'application/json' },
+        body: payload.to_json
+      }
+    )
+  end
+end