Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/custom_exceptions/base.rb

@@ -0,0 +1,18 @@
+# frozen_string_literal: true
+
+class CustomExceptions::Base < StandardError
+  def to_hash
+    {
+      message: message
+    }
+  end
+
+  def http_status
+    403
+  end
+
+  def initialize(data)
+    @data = data
+    super()
+  end
+end