Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/current.rb

@@ -0,0 +1,17 @@
+module Current
+  thread_mattr_accessor :user
+  thread_mattr_accessor :account
+  thread_mattr_accessor :account_user
+  thread_mattr_accessor :executed_by
+  thread_mattr_accessor :contact
+  thread_mattr_accessor :captain_resolve_reason
+
+  def self.reset
+    Current.user = nil
+    Current.account = nil
+    Current.account_user = nil
+    Current.executed_by = nil
+    Current.contact = nil
+    Current.captain_resolve_reason = nil
+  end
+end