Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/chatwoot_exception_tracker.rb

@@ -0,0 +1,32 @@
+###############
+# One library to capture_exception and send to the specific service.
+# # e as exception, u for user and a for account (user and account are optional)
+# Usage: ChatwootExceptionTracker(e, user: u, account: a).capture_exception
+############
+
+class ChatwootExceptionTracker
+  def initialize(exception, user: nil, account: nil)
+    @exception = exception
+    @user = user
+    @account = account
+  end
+
+  def capture_exception
+    capture_exception_with_sentry if ENV['SENTRY_DSN'].present?
+    Rails.logger.error @exception
+  end
+
+  private
+
+  def capture_exception_with_sentry
+    Sentry.with_scope do |scope|
+      if @account.present?
+        scope.set_context('account', { id: @account.id, name: @account.name })
+        scope.set_tags(account_id: @account.id)
+      end
+
+      scope.set_user(id: @user.id, email: @user.email) if @user.is_a?(User)
+      Sentry.capture_exception(@exception)
+    end
+  end
+end