Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/chatwoot_app.rb

@@ -0,0 +1,56 @@
+# frozen_string_literal: true
+
+require 'pathname'
+
+module ChatwootApp
+  def self.root
+    Pathname.new(File.expand_path('..', __dir__))
+  end
+
+  def self.max_limit
+    100_000
+  end
+
+  def self.enterprise?
+    return if ENV.fetch('DISABLE_ENTERPRISE', false)
+
+    @enterprise ||= root.join('enterprise').exist?
+  end
+
+  def self.chatwoot_cloud?
+    enterprise? && GlobalConfig.get_value('DEPLOYMENT_ENV') == 'cloud'
+  end
+
+  def self.self_hosted_enterprise?
+    enterprise? && !chatwoot_cloud? && GlobalConfig.get_value('INSTALLATION_PRICING_PLAN') == 'enterprise'
+  end
+
+  def self.custom?
+    @custom ||= root.join('custom').exist?
+  end
+
+  def self.help_center_root
+    ENV.fetch('HELPCENTER_URL', nil) || ENV.fetch('FRONTEND_URL', nil)
+  end
+
+  def self.extensions
+    if custom?
+      %w[enterprise custom]
+    elsif enterprise?
+      %w[enterprise]
+    else
+      %w[]
+    end
+  end
+
+  def self.advanced_search_allowed?
+    enterprise? && ENV.fetch('OPENSEARCH_URL', nil).present?
+  end
+
+  def self.otel_enabled?
+    otel_provider = InstallationConfig.find_by(name: 'OTEL_PROVIDER')&.value
+    secret_key = InstallationConfig.find_by(name: 'LANGFUSE_SECRET_KEY')&.value
+
+    otel_provider.present? && secret_key.present? && otel_provider == 'langfuse'
+  end
+end