Restructure omni services and add Chatwoot research snapshot

research/chatwoot/lib/captain/summary_service.rb

@@ -0,0 +1,19 @@
+class Captain::SummaryService < Captain::BaseTaskService
+  pattr_initialize [:account!, :conversation_display_id!]
+
+  def perform
+    make_api_call(
+      model: GPT_MODEL,
+      messages: [
+        { role: 'system', content: prompt_from_file('summary') },
+        { role: 'user', content: conversation.to_llm_text(include_contact_details: false) }
+      ]
+    )
+  end
+
+  private
+
+  def event_name
+    'summarize'
+  end
+end