Restructure omni services and add Chatwoot research snapshot
This commit is contained in:
Ruslan Bakiev
@@ -0,0 +1,2 @@
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json.partial! 'api/v1/models/agent_capacity_policy', formats: [:json],
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agent_capacity_policy: @agent_capacity_policy
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@@ -0,0 +1,6 @@
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json.id @inbox_limit.id
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json.inbox_id @inbox_limit.inbox_id
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json.agent_capacity_policy_id @inbox_limit.agent_capacity_policy_id
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json.conversation_limit @inbox_limit.conversation_limit
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json.created_at @inbox_limit.created_at.to_i
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json.updated_at @inbox_limit.updated_at.to_i
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@@ -0,0 +1,7 @@
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json.id @inbox_limit.id
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json.inbox_id @inbox_limit.inbox_id
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json.inbox_name @inbox_limit.inbox.name
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json.agent_capacity_policy_id @agent_capacity_policy.id
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json.conversation_limit @inbox_limit.conversation_limit
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json.created_at @inbox_limit.created_at.to_i
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json.updated_at @inbox_limit.updated_at.to_i
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@@ -0,0 +1,4 @@
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json.array! @agent_capacity_policies do |policy|
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json.partial! 'api/v1/models/agent_capacity_policy', formats: [:json],
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agent_capacity_policy: policy
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end
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@@ -0,0 +1,2 @@
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json.partial! 'api/v1/models/agent_capacity_policy', formats: [:json],
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agent_capacity_policy: @agent_capacity_policy
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@@ -0,0 +1,2 @@
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json.partial! 'api/v1/models/agent_capacity_policy', formats: [:json],
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agent_capacity_policy: @agent_capacity_policy
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/user', resource: @user
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@@ -0,0 +1,3 @@
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json.array! @users do |user|
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json.partial! 'api/v1/models/user', resource: user
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end
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@@ -0,0 +1,26 @@
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<% headers = [
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I18n.t('reports.sla_csv.conversation_id'),
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I18n.t('reports.sla_csv.sla_policy_breached'),
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I18n.t('reports.sla_csv.assignee'),
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I18n.t('reports.sla_csv.team'),
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I18n.t('reports.sla_csv.inbox'),
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I18n.t('reports.sla_csv.labels'),
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I18n.t('reports.sla_csv.conversation_link'),
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I18n.t('reports.sla_csv.breached_events')
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] %>
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<%= CSV.generate_line headers %>
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<% @missed_applied_slas.each do |sla| %>
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<% missed_events = sla.sla_events.map(&:event_type).join(', ') %>
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<% conversation = sla.conversation %>
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<%= CSV.generate_line([
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conversation.display_id,
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sla.sla_policy.name,
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conversation.assignee&.name,
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conversation.team&.name,
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conversation.inbox&.name,
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conversation.cached_label_list,
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app_account_conversation_url(account_id: conversation.account_id, id: conversation.display_id),
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missed_events
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]) %>
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<% end %>
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@@ -0,0 +1,22 @@
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json.payload do
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json.array! @applied_slas do |applied_sla|
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json.applied_sla applied_sla.push_event_data
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json.conversation do
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conversation = applied_sla.conversation
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json.id conversation.display_id
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json.contact do
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json.name conversation.contact.name if conversation.contact
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end
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json.labels conversation.cached_label_list
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json.assignee conversation.assignee.push_event_data if conversation.assignee
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end
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json.sla_events applied_sla.sla_events do |sla_event|
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json.partial! 'api/v1/models/sla_event', formats: [:json], sla_event: sla_event
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end
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end
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end
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json.meta do
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json.count @count
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json.current_page @current_page
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end
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@@ -0,0 +1,3 @@
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json.total_applied_slas @total_applied_slas
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json.number_of_sla_misses @number_of_sla_misses
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json.hit_rate @hit_rate
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@@ -0,0 +1,24 @@
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json.per_page @per_page
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json.total_entries @total_entries
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json.current_page @current_page
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json.audit_logs do
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json.array! @audit_logs do |audit_log|
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json.id audit_log.id
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json.auditable_id audit_log.auditable_id
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json.auditable_type audit_log.auditable_type
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json.auditable audit_log.auditable.try(:push_event_data)
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json.associated_id audit_log.associated_id
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json.associated_type audit_log.associated_type
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json.user_id audit_log.user_id
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json.user_type audit_log.user_type
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json.username audit_log.username
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json.action audit_log.action
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json.audited_changes audit_log.audited_changes
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json.version audit_log.version
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json.comment audit_log.comment
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json.request_uuid audit_log.request_uuid
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json.created_at audit_log.created_at.to_i
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json.remote_address audit_log.remote_address
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end
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/assistant_response', formats: [:json], resource: @response
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@@ -0,0 +1,10 @@
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json.payload do
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json.array! @responses do |response|
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json.partial! 'api/v1/models/captain/assistant_response', formats: [:json], resource: response
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end
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end
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json.meta do
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json.total_count @responses_count
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json.page @current_page
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/assistant_response', formats: [:json], resource: @response
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/assistant_response', formats: [:json], resource: @response
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/assistant', formats: [:json], resource: @assistant
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@@ -0,0 +1,10 @@
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json.payload do
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json.array! @assistants do |assistant|
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json.partial! 'api/v1/models/captain/assistant', formats: [:json], resource: assistant
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end
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end
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json.meta do
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json.total_count @assistants.count
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json.page 1 # Pagination not yet support at the moment, structure is reserved for future use
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/assistant', formats: [:json], resource: @assistant
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@@ -0,0 +1,6 @@
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json.array! @tools do |tool|
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json.id tool[:id]
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json.title tool[:title]
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json.description tool[:description]
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json.icon tool[:icon]
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/assistant', formats: [:json], resource: @assistant
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@@ -0,0 +1,3 @@
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json.array! @responses do |response|
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json.partial! 'api/v1/models/captain/assistant_response', formats: [:json], resource: response
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/copilot_message', formats: [:json], resource: @copilot_message
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@@ -0,0 +1,5 @@
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json.payload do
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json.array! @copilot_messages do |message|
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json.partial! 'api/v1/models/captain/copilot_message', formats: [:json], resource: message
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end
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/copilot_thread', formats: [:json], resource: @copilot_thread
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@@ -0,0 +1,5 @@
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json.payload do
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json.array! @copilot_threads do |thread|
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json.partial! 'api/v1/models/captain/copilot_thread', resource: thread
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end
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/custom_tool', custom_tool: @custom_tool
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@@ -0,0 +1,10 @@
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json.payload do
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json.array! @custom_tools do |custom_tool|
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json.partial! 'api/v1/models/captain/custom_tool', custom_tool: custom_tool
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end
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end
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json.meta do
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json.total_count @custom_tools.count
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json.page 1
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/custom_tool', custom_tool: @custom_tool
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/custom_tool', custom_tool: @custom_tool
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/document', formats: [:json], resource: @document
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@@ -0,0 +1,10 @@
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json.payload do
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json.array! @documents do |document|
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json.partial! 'api/v1/models/captain/document', formats: [:json], resource: document
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end
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end
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json.meta do
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json.total_count @documents_count
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json.page @current_page
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/document', formats: [:json], resource: @document
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/inbox', formats: [:json], resource: @captain_inbox.inbox
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@@ -0,0 +1,10 @@
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json.payload do
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json.array! @inboxes do |inbox|
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json.partial! 'api/v1/models/inbox', formats: [:json], resource: inbox
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end
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end
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json.meta do
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json.total_count @inboxes.count
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json.page 1
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/scenario', scenario: @scenario
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@@ -0,0 +1,10 @@
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json.payload do
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json.array! @scenarios do |scenario|
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json.partial! 'api/v1/models/captain/scenario', scenario: scenario
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end
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end
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json.meta do
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json.total_count @scenarios.count
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json.page 1
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/scenario', scenario: @scenario
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/captain/scenario', scenario: @scenario
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@@ -0,0 +1,8 @@
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json.id company.id
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json.name company.name
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json.contacts_count company.contacts_count
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json.domain company.domain
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json.description company.description
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json.avatar_url company.avatar_url
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json.created_at company.created_at
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json.updated_at company.updated_at
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@@ -0,0 +1,3 @@
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json.payload do
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json.partial! 'company', company: @company
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end
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@@ -0,0 +1,10 @@
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json.meta do
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json.total_count @companies_count
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json.page @current_page
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end
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json.payload do
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json.array! @companies do |company|
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json.partial! 'company', company: company
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end
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end
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@@ -0,0 +1,10 @@
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json.meta do
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json.total_count @companies_count
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json.page @current_page
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end
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json.payload do
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json.array! @companies do |company|
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json.partial! 'company', company: company
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end
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end
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@@ -0,0 +1,3 @@
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json.payload do
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json.partial! 'company', company: @company
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end
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@@ -0,0 +1,3 @@
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json.payload do
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json.partial! 'company', company: @company
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end
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@@ -0,0 +1,3 @@
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json.array! @reporting_events do |reporting_event|
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json.partial! 'api/v1/models/reporting_event', formats: [:json], reporting_event: reporting_event
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/custom_role', formats: [:json], custom_role: @custom_role
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@@ -0,0 +1,3 @@
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json.array! @custom_roles do |custom_role|
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json.partial! 'api/v1/models/custom_role', formats: [:json], custom_role: custom_role
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/custom_role', formats: [:json], custom_role: @custom_role
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/custom_role', formats: [:json], custom_role: @custom_role
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@@ -0,0 +1,11 @@
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json.payload do
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json.array! @reporting_events do |reporting_event|
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json.partial! 'api/v1/models/reporting_event', formats: [:json], reporting_event: reporting_event
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end
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end
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json.meta do
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json.count @total_count
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json.current_page @current_page
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json.total_pages @reporting_events.total_pages
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end
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/account_saml_settings', account_saml_settings: @saml_settings
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/account_saml_settings', account_saml_settings: @saml_settings
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@@ -0,0 +1 @@
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json.partial! 'api/v1/models/account_saml_settings', account_saml_settings: @saml_settings
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@@ -0,0 +1,3 @@
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json.payload do
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json.partial! 'api/v1/models/sla_policy', formats: [:json], sla_policy: @sla_policy
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end
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@@ -0,0 +1,5 @@
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json.payload do
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json.array! @sla_policies do |sla_policy|
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json.partial! 'api/v1/models/sla_policy', formats: [:json], sla_policy: sla_policy
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end
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end
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@@ -0,0 +1,3 @@
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json.payload do
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json.partial! 'api/v1/models/sla_policy', formats: [:json], sla_policy: @sla_policy
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end
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@@ -0,0 +1,3 @@
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json.payload do
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json.partial! 'api/v1/models/sla_policy', formats: [:json], sla_policy: @sla_policy
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end
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@@ -0,0 +1,10 @@
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json.id account_saml_settings.id
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json.account_id account_saml_settings.account_id
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json.sso_url account_saml_settings.sso_url
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json.certificate account_saml_settings.certificate
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json.fingerprint account_saml_settings.certificate_fingerprint
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json.idp_entity_id account_saml_settings.idp_entity_id
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json.sp_entity_id account_saml_settings.sp_entity_id
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json.role_mappings account_saml_settings.role_mappings || {}
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json.created_at account_saml_settings.created_at
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json.updated_at account_saml_settings.updated_at
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@@ -0,0 +1,2 @@
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json.custom_role_id account_user&.custom_role_id
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json.custom_role account_user&.custom_role&.as_json(only: [:id, :name, :description, :permissions])
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@@ -0,0 +1,14 @@
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json.id agent_capacity_policy.id
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json.name agent_capacity_policy.name
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json.description agent_capacity_policy.description
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json.exclusion_rules agent_capacity_policy.exclusion_rules
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json.created_at agent_capacity_policy.created_at.to_i
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json.updated_at agent_capacity_policy.updated_at.to_i
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json.account_id agent_capacity_policy.account_id
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json.assigned_agent_count agent_capacity_policy.account_users.count
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json.inbox_capacity_limits agent_capacity_policy.inbox_capacity_limits do |limit|
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json.id limit.id
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||||
json.inbox_id limit.inbox_id
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json.conversation_limit limit.conversation_limit
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||||
end
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||||
@@ -0,0 +1,11 @@
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json.id resource.id
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json.sla_id resource.sla_policy_id
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json.sla_status resource.sla_status
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||||
json.created_at resource.created_at.to_i
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||||
json.updated_at resource.updated_at.to_i
|
||||
json.sla_description resource.sla_policy.description
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json.sla_name resource.sla_policy.name
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json.sla_first_response_time_threshold resource.sla_policy.first_response_time_threshold
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||||
json.sla_next_response_time_threshold resource.sla_policy.next_response_time_threshold
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||||
json.sla_only_during_business_hours resource.sla_policy.only_during_business_hours
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||||
json.sla_resolution_time_threshold resource.sla_policy.resolution_time_threshold
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||||
@@ -0,0 +1,6 @@
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||||
json.id custom_role.id
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||||
json.name custom_role.name
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||||
json.description custom_role.description
|
||||
json.permissions custom_role.permissions
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||||
json.created_at custom_role.created_at
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||||
json.updated_at custom_role.updated_at
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||||
@@ -0,0 +1,12 @@
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||||
json.id reporting_event.id
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||||
json.name reporting_event.name
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||||
json.value reporting_event.value
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||||
json.value_in_business_hours reporting_event.value_in_business_hours
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||||
json.event_start_time reporting_event.event_start_time
|
||||
json.event_end_time reporting_event.event_end_time
|
||||
json.account_id reporting_event.account_id
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||||
json.inbox_id reporting_event.inbox_id
|
||||
json.user_id reporting_event.user_id
|
||||
json.conversation_id reporting_event.conversation_id
|
||||
json.created_at reporting_event.created_at
|
||||
json.updated_at reporting_event.updated_at
|
||||
@@ -0,0 +1,5 @@
|
||||
json.id sla_event.id
|
||||
json.event_type sla_event.event_type
|
||||
json.meta sla_event.meta
|
||||
json.updated_at sla_event.updated_at.to_i
|
||||
json.created_at sla_event.created_at.to_i
|
||||
@@ -0,0 +1,7 @@
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||||
json.id sla_policy.id
|
||||
json.name sla_policy.name
|
||||
json.description sla_policy.description
|
||||
json.first_response_time_threshold sla_policy.first_response_time_threshold
|
||||
json.next_response_time_threshold sla_policy.next_response_time_threshold
|
||||
json.resolution_time_threshold sla_policy.resolution_time_threshold
|
||||
json.only_during_business_hours sla_policy.only_during_business_hours
|
||||
@@ -0,0 +1,9 @@
|
||||
json.account_id resource.account_id
|
||||
json.config resource.config
|
||||
json.created_at resource.created_at.to_i
|
||||
json.description resource.description
|
||||
json.guardrails resource.guardrails
|
||||
json.id resource.id
|
||||
json.name resource.name
|
||||
json.response_guidelines resource.response_guidelines
|
||||
json.updated_at resource.updated_at.to_i
|
||||
@@ -0,0 +1,31 @@
|
||||
json.account_id resource.account_id
|
||||
json.answer resource.answer
|
||||
json.assistant do
|
||||
json.partial! 'api/v1/models/captain/assistant', formats: [:json], resource: resource.assistant
|
||||
end
|
||||
json.created_at resource.created_at.to_i
|
||||
|
||||
if resource.documentable
|
||||
json.documentable do
|
||||
json.type resource.documentable_type
|
||||
|
||||
case resource.documentable_type
|
||||
when 'Captain::Document'
|
||||
json.id resource.documentable.id
|
||||
json.external_link resource.documentable.external_link
|
||||
json.name resource.documentable.name
|
||||
when 'Conversation'
|
||||
json.id resource.documentable.display_id
|
||||
json.display_id resource.documentable.display_id
|
||||
when 'User'
|
||||
json.id resource.documentable.id
|
||||
json.email resource.documentable.email
|
||||
json.available_name resource.documentable.available_name
|
||||
end
|
||||
end
|
||||
end
|
||||
|
||||
json.id resource.id
|
||||
json.question resource.question
|
||||
json.updated_at resource.updated_at.to_i
|
||||
json.status resource.status
|
||||
@@ -0,0 +1,6 @@
|
||||
json.id resource.id
|
||||
json.message resource.message
|
||||
json.message_type resource.message_type
|
||||
json.created_at resource.created_at.to_i
|
||||
json.copilot_thread resource.copilot_thread.push_event_data
|
||||
json.account_id resource.account_id
|
||||
@@ -0,0 +1,6 @@
|
||||
json.id resource.id
|
||||
json.title resource.title
|
||||
json.created_at resource.created_at.to_i
|
||||
json.user resource.user.push_event_data
|
||||
json.assistant resource.assistant.push_event_data
|
||||
json.account_id resource.account_id
|
||||
@@ -0,0 +1,15 @@
|
||||
json.id custom_tool.id
|
||||
json.slug custom_tool.slug
|
||||
json.title custom_tool.title
|
||||
json.description custom_tool.description
|
||||
json.endpoint_url custom_tool.endpoint_url
|
||||
json.http_method custom_tool.http_method
|
||||
json.request_template custom_tool.request_template
|
||||
json.response_template custom_tool.response_template
|
||||
json.auth_type custom_tool.auth_type
|
||||
json.auth_config custom_tool.auth_config
|
||||
json.param_schema custom_tool.param_schema
|
||||
json.enabled custom_tool.enabled
|
||||
json.account_id custom_tool.account_id
|
||||
json.created_at custom_tool.created_at.to_i
|
||||
json.updated_at custom_tool.updated_at.to_i
|
||||
@@ -0,0 +1,14 @@
|
||||
json.account_id resource.account_id
|
||||
json.assistant do
|
||||
json.partial! 'api/v1/models/captain/assistant', formats: [:json], resource: resource.assistant
|
||||
end
|
||||
json.content resource.content
|
||||
json.content_type resource.content_type
|
||||
json.created_at resource.created_at.to_i
|
||||
json.external_link resource.external_link
|
||||
json.display_url resource.display_url
|
||||
json.file_size resource.file_size
|
||||
json.id resource.id
|
||||
json.name resource.name
|
||||
json.status resource.status
|
||||
json.updated_at resource.updated_at.to_i
|
||||
@@ -0,0 +1,16 @@
|
||||
json.id scenario.id
|
||||
json.title scenario.title
|
||||
json.description scenario.description
|
||||
json.instruction scenario.instruction
|
||||
json.tools scenario.tools
|
||||
json.enabled scenario.enabled
|
||||
json.assistant_id scenario.assistant_id
|
||||
json.account_id scenario.account_id
|
||||
json.created_at scenario.created_at
|
||||
json.updated_at scenario.updated_at
|
||||
if scenario.assistant.present?
|
||||
json.assistant do
|
||||
json.id scenario.assistant.id
|
||||
json.name scenario.assistant.name
|
||||
end
|
||||
end
|
||||
Reference in New Issue
Block a user