Restructure omni services and add Chatwoot research snapshot

research/chatwoot/enterprise/app/services/cloudflare/base_cloudflare_zone_service.rb

@@ -0,0 +1,41 @@
+class Cloudflare::BaseCloudflareZoneService
+  BASE_URI = 'https://api.cloudflare.com/client/v4'.freeze
+
+  private
+
+  def headers
+    {
+      'Authorization' => "Bearer #{api_token}",
+      'Content-Type' => 'application/json'
+    }
+  end
+
+  def api_token
+    InstallationConfig.find_by(name: 'CLOUDFLARE_API_KEY')&.value
+  end
+
+  def zone_id
+    InstallationConfig.find_by(name: 'CLOUDFLARE_ZONE_ID')&.value
+  end
+
+  def update_portal_ssl_settings(portal, data)
+    verification_record = data['ownership_verification_http']
+    ssl_record = data['ssl']
+    verification_errors = data['verification_errors']&.first || ''
+
+    # Start with existing settings to preserve verification data if it exists
+    ssl_settings = portal.ssl_settings || {}
+
+    # Only update verification fields if they exist in the response (during initial setup)
+    if verification_record.present?
+      ssl_settings['cf_verification_id'] = verification_record['http_url'].split('/').last
+      ssl_settings['cf_verification_body'] = verification_record['http_body']
+    end
+
+    # Always update SSL status and errors from current response
+    ssl_settings['cf_status'] = ssl_record&.dig('status')
+    ssl_settings['cf_verification_errors'] = verification_errors
+
+    portal.update(ssl_settings: ssl_settings)
+  end
+end

research/chatwoot/enterprise/app/services/cloudflare/check_custom_hostname_service.rb

@@ -0,0 +1,23 @@
+class Cloudflare::CheckCustomHostnameService < Cloudflare::BaseCloudflareZoneService
+  pattr_initialize [:portal!]
+
+  def perform
+    return { errors: ['Cloudflare API token or zone ID not found'] } if api_token.blank? || zone_id.blank?
+    return { errors: ['No custom domain found'] } if @portal.custom_domain.blank?
+
+    response = HTTParty.get(
+      "#{BASE_URI}/zones/#{zone_id}/custom_hostnames?hostname=#{@portal.custom_domain}", headers: headers
+    )
+
+    return { errors: response.parsed_response['errors'] } unless response.success?
+
+    data = response.parsed_response['result']
+
+    if data.present?
+      update_portal_ssl_settings(@portal, data.first)
+      return { data: data }
+    end
+
+    { errors: ['Hostname is missing in Cloudflare'] }
+  end
+end

research/chatwoot/enterprise/app/services/cloudflare/create_custom_hostname_service.rb

@@ -0,0 +1,37 @@
+class Cloudflare::CreateCustomHostnameService < Cloudflare::BaseCloudflareZoneService
+  pattr_initialize [:portal!]
+
+  def perform
+    return { errors: ['Cloudflare API token or zone ID not found'] } if api_token.blank? || zone_id.blank?
+    return { errors: ['No hostname found'] } if @portal.custom_domain.blank?
+
+    response = create_hostname
+
+    return { errors: response.parsed_response['errors'] } unless response.success?
+
+    data = response.parsed_response['result']
+
+    if data.present?
+      update_portal_ssl_settings(@portal, data)
+      return { data: data }
+    end
+
+    { errors: ['Could not create hostname'] }
+  end
+
+  private
+
+  def create_hostname
+    HTTParty.post(
+      "#{BASE_URI}/zones/#{zone_id}/custom_hostnames",
+      headers: headers,
+      body: {
+        hostname: @portal.custom_domain,
+        ssl: {
+          method: 'http',
+          type: 'dv'
+        }
+      }.to_json
+    )
+  end
+end