Restructure omni services and add Chatwoot research snapshot

research/chatwoot/enterprise/app/presenters/enterprise/conversations/event_data_presenter.rb

@@ -0,0 +1,13 @@
+module Enterprise::Conversations::EventDataPresenter
+  def push_data
+    if account.feature_enabled?('sla')
+      super.merge(
+        applied_sla: applied_sla&.push_event_data,
+        sla_events: sla_events.map(&:push_event_data),
+        sla_policy_id: sla_policy_id
+      )
+    else
+      super
+    end
+  end
+end