Restructure omni services and add Chatwoot research snapshot

research/chatwoot/enterprise/app/policies/enterprise/article_policy.rb

@@ -0,0 +1,29 @@
+module Enterprise::ArticlePolicy
+  def index?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def update?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def show?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def edit?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def create?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def destroy?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def reorder?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+end

research/chatwoot/enterprise/app/policies/enterprise/category_policy.rb

@@ -0,0 +1,25 @@
+module Enterprise::CategoryPolicy
+  def index?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def update?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def show?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def edit?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def create?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def destroy?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+end

research/chatwoot/enterprise/app/policies/enterprise/conversation_policy.rb

@@ -0,0 +1,42 @@
+module Enterprise::ConversationPolicy
+  def show?
+    return false unless super
+    return true unless custom_role_permissions?
+
+    permissions = custom_role_permissions
+    return true if manage_all_conversations?(permissions)
+    return true if permits_unassigned_manage?(permissions)
+
+    permits_participating?(permissions)
+  end
+
+  private
+
+  def manage_all_conversations?(permissions)
+    permissions.include?('conversation_manage')
+  end
+
+  def permits_unassigned_manage?(permissions)
+    return false unless permissions.include?('conversation_unassigned_manage')
+
+    unassigned_conversation? || assigned_to_user?
+  end
+
+  def permits_participating?(permissions)
+    return false unless permissions.include?('conversation_participating_manage')
+
+    assigned_to_user? || participant?
+  end
+
+  def unassigned_conversation?
+    record.assignee_id.nil?
+  end
+
+  def custom_role_permissions?
+    account_user&.custom_role_id.present?
+  end
+
+  def custom_role_permissions
+    account_user&.custom_role&.permissions || []
+  end
+end

research/chatwoot/enterprise/app/policies/enterprise/csat_survey_response_policy.rb

@@ -0,0 +1,17 @@
+module Enterprise::CsatSurveyResponsePolicy
+  def index?
+    @account_user.custom_role&.permissions&.include?('report_manage') || super
+  end
+
+  def metrics?
+    @account_user.custom_role&.permissions&.include?('report_manage') || super
+  end
+
+  def download?
+    @account_user.custom_role&.permissions&.include?('report_manage') || super
+  end
+
+  def update?
+    @account_user.administrator? || @account_user.custom_role&.permissions&.include?('report_manage')
+  end
+end

research/chatwoot/enterprise/app/policies/enterprise/portal_policy.rb

@@ -0,0 +1,13 @@
+module Enterprise::PortalPolicy
+  def update?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def edit?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+
+  def logo?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || super
+  end
+end

research/chatwoot/enterprise/app/policies/enterprise/report_policy.rb

@@ -0,0 +1,5 @@
+module Enterprise::ReportPolicy
+  def view?
+    @account_user.custom_role&.permissions&.include?('report_manage') || super
+  end
+end