Restructure omni services and add Chatwoot research snapshot

research/chatwoot/enterprise/app/models/copilot_thread.rb

@@ -0,0 +1,48 @@
+# == Schema Information
+#
+# Table name: copilot_threads
+#
+#  id           :bigint           not null, primary key
+#  title        :string           not null
+#  created_at   :datetime         not null
+#  updated_at   :datetime         not null
+#  account_id   :bigint           not null
+#  assistant_id :integer
+#  user_id      :bigint           not null
+#
+# Indexes
+#
+#  index_copilot_threads_on_account_id    (account_id)
+#  index_copilot_threads_on_assistant_id  (assistant_id)
+#  index_copilot_threads_on_user_id       (user_id)
+#
+class CopilotThread < ApplicationRecord
+  belongs_to :user
+  belongs_to :account
+  belongs_to :assistant, class_name: 'Captain::Assistant'
+  has_many :copilot_messages, dependent: :destroy_async
+
+  validates :title, presence: true
+
+  def push_event_data
+    {
+      id: id,
+      title: title,
+      created_at: created_at.to_i,
+      user: user.push_event_data,
+      account_id: account_id
+    }
+  end
+
+  def previous_history
+    copilot_messages
+      .where(message_type: %w[user assistant])
+      .order(created_at: :asc)
+      .map do |copilot_message|
+        {
+          content: copilot_message.message['content'],
+          role: copilot_message.message_type
+        }
+      end
+  end
+end