Restructure omni services and add Chatwoot research snapshot

research/chatwoot/db/migrate/20251010143218_add_name_to_webhooks.rb

@@ -0,0 +1,5 @@
+class AddNameToWebhooks < ActiveRecord::Migration[7.1]
+  def change
+    add_column :webhooks, :name, :string, null: true
+  end
+end